What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal does not allow to pick option for credit card/paypal account

    Asked by dmelton49 on November 17, 2015 at 01:00 PM
    We are having issues with paypal button our site. Does not allow for buyer
    to pick option of just using their credit card and not using and setting up
    a paypal account. PayPal says they think it is an issue with your set up.
    The Pay Pal option choice is turned on. They suggested re doing the pay pal
    link/button. Since u guys helped get it on the site in its current format
    thought u could figure this out better than me.Thank you for your help

    Dennis Melton
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    JotForm Support

    Answered by Kiran on November 17, 2015 at 01:10 PM

    I've checked your JotForm and tried submitting the form. The form is redirecting to PayPal when PayPal option is selected. However, it is redirected to a sandbox mode PayPal site.


    It seems that sandbox mode is enabled on PayPal field in your form. Please disable this option so that it should redirect to the PayPal website normally.

    Please get back to us if the issue still persists. We will be happy to assist you further.

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    Answered by dmelton49 on November 17, 2015 at 01:46 PM
    Think that id it. When u guys helped building the payment option, u sent the form with Sandbox enabled so I left it. My mistake. Will let u know it its completely fixed

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    JotForm Support

    Answered by Kiran on November 17, 2015 at 02:49 PM

    Sure. Hope this change should resolve the issue. If you need any further assistance, please do not hesitate to get in touch with us. We will be happy to take a look again.

    Thank you!