- dmelton49Asked on November 17, 2015 at 01:00 PMWe are having issues with paypal button our site. Does not allow for buyer
to pick option of just using their credit card and not using and setting up
a paypal account. PayPal says they think it is an issue with your set up.
The Pay Pal option choice is turned on. They suggested re doing the pay pal
link/button. Since u guys helped get it on the site in its current format
thought u could figure this out better than me.Thank you for your help
- JotForm SupportKiranAnswered on November 17, 2015 at 01:10 PM
I've checked your JotForm and tried submitting the form. The form is redirecting to PayPal when PayPal option is selected. However, it is redirected to a sandbox mode PayPal site.
It seems that sandbox mode is enabled on PayPal field in your form. Please disable this option so that it should redirect to the PayPal website normally.
Please get back to us if the issue still persists. We will be happy to assist you further.
- dmelton49Answered on November 17, 2015 at 01:46 PMThink that id it. When u guys helped building the payment option, u sent the form with Sandbox enabled so I left it. My mistake. Will let u know it its completely fixed
- JotForm SupportKiranAnswered on November 17, 2015 at 02:49 PM
Sure. Hope this change should resolve the issue. If you need any further assistance, please do not hesitate to get in touch with us. We will be happy to take a look again.