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Get Visitor Location Widget : It's not showing Visitor Location InfoAsked by nisim on November 17, 2015 at 02:46 PM
My Visitor IP Address Widget stopped working on all my forms at some point on Nov 14th.
This is a sample of the data I used to receive on every form entry:
Country: United States
Zip Code: 85139
ISP: Orbitel Communications, LLC
Organization: Orbitel Communications, LLC
We apologise for the issue you are getting.
I was able to see the issue, I will report it to our level 2, we will let you know via this thread when is solved.
Thank you for your understanding.
Is "Level 2" making any progress with this issue?
Apologies for the inconvenience. I checked the status of the bug report and it is still unresolved. I also tested the widget but it is still does not capture the visitors information.
Let me make notify our developer assigned on this issue for a follow up. We will update you as soon as we hear any news from this.
We're sorry about the inconvenience - one of the widget dependencies had failed - but has now been restored.
Please check - if you have any challenges in that regard - let us know.