What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Get Visitor Location Widget : It's not showing Visitor Location Info

    Asked by nisim on November 17, 2015 at 02:46 PM

    My Visitor IP Address Widget stopped working on all my forms at some point on Nov 14th.







    This is a sample of the data I used to receive on every form entry:

    Country: United States
    Region: Maricopa
    City: Maricopa
    Zip Code: 85139
    ISP: Orbitel Communications, LLC
    Organization: Orbitel Communications, LLC


    Page URL:

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    JotForm Support

    Answered by Kevin_G on November 17, 2015 at 05:45 PM


    We apologise for the issue you are getting.

    I was able to see the issue, I will report it to our level 2, we will let you know via this thread when is solved.

    Thank you for your understanding.


  • Profile Image

    Answered by nisim on November 20, 2015 at 08:50 AM


    Is "Level 2" making any progress with this issue? 

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    JotForm Support

    Answered by Charlie on November 20, 2015 at 09:35 AM

    Apologies for the inconvenience. I checked the status of the bug report and it is still unresolved. I also tested the widget but it is still does not capture the visitors information.

    Let me make notify our developer assigned on this issue for a follow up. We will update you as soon as we hear any news from this.

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    JotForm Support

    Answered by TitusN on November 23, 2015 at 05:40 AM


    We're sorry about the inconvenience - one of the widget dependencies had failed - but has now been restored.

    Please check - if you have any challenges in that regard - let us know.