Get Visitor Location Widget : It's not showing Visitor Location Info

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    nisim
    Asked on November 17, 2015 at 02:46 PM

    My Visitor IP Address Widget stopped working on all my forms at some point on Nov 14th.

     

    https://form.jotform.com/52806839538973

    https://form.jotform.com/52925905740964

    https://form.jotform.com/53155399139969

    https://form.jotform.com/53155522847963

     

    This is a sample of the data I used to receive on every form entry:

    IP: 66.182.116.198
    Country: United States
    Region: Maricopa
    City: Maricopa
    Zip Code: 85139
    ISP: Orbitel Communications, LLC
    Organization: Orbitel Communications, LLC

     

  • Profile Image
    Kevin_G
    Answered on November 17, 2015 at 05:45 PM

    Hi,

    We apologise for the issue you are getting.

    I was able to see the issue, I will report it to our level 2, we will let you know via this thread when is solved.

    Thank you for your understanding.

    Regards.

  • Profile Image
    nisim
    Answered on November 20, 2015 at 08:50 AM

    Hi, 

    Is "Level 2" making any progress with this issue? 

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    Charlie
    Answered on November 20, 2015 at 09:35 AM

    Apologies for the inconvenience. I checked the status of the bug report and it is still unresolved. I also tested the widget but it is still does not capture the visitors information.

    Let me make notify our developer assigned on this issue for a follow up. We will update you as soon as we hear any news from this.

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    TitusN
    Answered on November 23, 2015 at 05:40 AM

    Hello, 

    We're sorry about the inconvenience - one of the widget dependencies had failed - but has now been restored.

    Please check - if you have any challenges in that regard - let us know.