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  • Profile Image

    One of my fields is not working on my form

    Asked by kpearson on November 17, 2015 at 04:09 PM

    The "Please contact me by" field below on my form is not working. I have tested it many times and when I receive the email notification, the field is blank.

    Please contact me by:

     Email (Please ensure you've included your email above) Phone


    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on November 17, 2015 at 06:38 PM


    I'm a bit confused. Initially, I didn't see any form on the page to which you provided a link but quickly realized that the form was actually located on your Contact page. Then I didn't see the field to which you referred. So, figuring it may have been conditionally hidden, I went into your account to see if I could see the field there. Well, it was indeed hidden:

    However, there are no conditions in the form to show it. So, how exactly is the user able to see and complete the field? Is it being pre-populated in some fashion? Please clarify.


  • Profile Image

    Answered by kpearson on November 17, 2015 at 07:46 PM
    Hi there abajan,
    Thanks very much for your reply. Sorry, I should have had the link to
    my contact page. I'm having such trouble - yikes! 
    I intentially hid the field that was not working so that it wouldn't
    cause confusion for the customer and there was no point in it being
    Then the Thank You message was overlapped on my message
    Then I tried to just do a new form because I figured I had maybe edited
    things incorrectly and messed things up.
    This is my new Contact page with a different form. I have a different
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 18, 2015 at 01:10 AM



    It seems that your reply was cut-off. Can you post your reply again so we can further analyze the issue you are encountering? To avoid your reply being cut-off, please directly reply to this thread. You can view the thread here: http://www.jotform.com/answers/706661.


    We will wait for your response.