What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am a premium user...why did I get this message:

    Asked by dbelea on January 25, 2012 at 11:59 AM

    I payed for this form,I put it on my site but now I can't use it. I get this message "

    Sorry! Only one entry is allowed.


    But as a premium user I should have 1000 submissions.Please help!

  • Profile Image

    Answered by AtacanC on January 25, 2012 at 12:24 PM

    First off, thanks for using our services. You have enabled the ''Loose Check'' option under Preferences > Advanced Settings. You just need to change it. Please follow the steps below:

    1. Go to ''My Forms'' page and click on ''Edit''

    2. On your Form Builder click on ''Preferences''

    3. Click on ''Advanced Settings''

    4. Change ''Loose Check'' to ''No Check''

    5. Click on ''Close Settings'' and save your form.

    Feel free to contact us if you need further assistance.