why my informacion has been deleted?

  • ajedrez
    Asked on November 17, 2015 at 5:59 PM

    in the others forms i dont have informacion about people , what happen ? and what i can do ? 

    Page URL: https://submit.jotformpro.com/submit/53005513163948/
  • jonathan
    Replied on November 17, 2015 at 10:46 PM

    I am sorry but I was not able to properly understand your question.  Please explain more so we can take a look if there is a problem.

    Are you saying there were submission data deleted on your   jotform http://www.jotformpro.com/form/53005513163948 ?

    I checked the submission data, but so far I cannot determine if there were missing data on the form.

    user guide: -How-to-view-Submissions

    We will wait for your response.

    Thanks.

  • ajedrez
    Replied on November 25, 2015 at 11:46 AM
    my cuestion is . why my database of other formats has been deleted
    As this format http://www.jotform.com/submissions/43347794328970
    and http://www.jotform.com/submissions/41897499753982
    I can only see dates
    thanks
    2015-11-17 21:45 GMT-06:00 JotForm :
    ...
  • Kiran Support Team Lead
    Replied on November 25, 2015 at 2:32 PM

    We apologize for the inconvenience this may have caused. We have a database migration a few days ago which might have caused the issue. However, I've synced your form submission data with the old database. You should be now able to see all the records restored in your form submissions.

    If you need any further assistance, please let us know. We will be happy to help.