What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why my informacion has been deleted?

    Asked by ajedrez on November 17, 2015 at 05:59 PM

    in the others forms i dont have informacion about people , what happen ? and what i can do ? 

    Page URL:
    https://submit.jotformpro.com/submit/53005513163948/

    others deleted submissions
  • Profile Image
    JotForm Support

    Answered by jonathan on November 17, 2015 at 10:46 PM

    I am sorry but I was not able to properly understand your question.  Please explain more so we can take a look if there is a problem.

    Are you saying there were submission data deleted on your   jotform http://www.jotformpro.com/form/53005513163948 ?

    I checked the submission data, but so far I cannot determine if there were missing data on the form.

    user guide: -How-to-view-Submissions

    We will wait for your response.

    Thanks.

  • Profile Image

    Answered by ajedrez on November 25, 2015 at 11:46 AM
    my cuestion is . why my database of other formats has been deleted
    As this format http://www.jotform.com/submissions/43347794328970
    and http://www.jotform.com/submissions/41897499753982
    I can only see dates
    thanks
    2015-11-17 21:45 GMT-06:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on November 25, 2015 at 02:32 PM

    We apologize for the inconvenience this may have caused. We have a database migration a few days ago which might have caused the issue. However, I've synced your form submission data with the old database. You should be now able to see all the records restored in your form submissions.

    If you need any further assistance, please let us know. We will be happy to help.