What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My clients are getting "incomplete values" after filling in all the fields.

    Asked by Kn9clipz on November 17, 2015 at 07:17 PM
    Page URL:
    Www.k9clipz.co.nz

    Screenshot
    incomplete values guest account transfer form
  • Profile Image
    JotForm Support

    Answered by jonathan on November 18, 2015 at 12:00 AM

    I checked your form http://www.jotform.co/form/41670721183855 and I found that it belongs to a Guest account only. 

    I recommend transferring the form first to your official registered account/username Kn9clipz  

    We will be able to properly fix the issue once the form is on your account.

    Transferring the form will include also the existing submission data. So this will not be a hindrance.

    Please let us know when we can proceed with the transfer. 

    Thanks.

     

  • Profile Image

    Answered by Kn9clipz on November 24, 2015 at 03:05 PM

    Did I need an account? I only get around 5 bookings a week at most! Because this was set up by someone else, I don't know how to sort this problem . Where do I go to? How do I find my password?

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    JotForm Support

    Answered by BJoanna on November 24, 2015 at 05:05 PM

    I have moved mentioned form to your account Kn9clipz. Now you can see the form on your account. 

    Your users are unable to submit your form because Mobile Responsive widget is set as required field inside of your form. If you turn off Required option your users will be able to submit your form.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by Kn9clipz on November 26, 2015 at 03:21 AM

    I don't get the image of the box at the bottom of the page

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    JotForm Support

    Answered by BJoanna on November 26, 2015 at 04:55 AM

    I have logged in to your account and turn off Required option for Mobile Responsive widget. 

    After that I have tested your form and I was able to submit it without "incomplete values" error message. I got redirected to thank you page.

    Please test your form to see if you are able to submit it now. 

    Hope this will help. Let us know if you need further assistance.

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    Answered by Kn9clipz on November 26, 2015 at 12:49 PM

    All good. Thanks heaps!

  • Profile Image

    Answered by Ben on November 26, 2015 at 01:28 PM

    Great to hear that :)

    Do let us know if you have any additional questions or issues and we would be happy to assist with the same.