My clients are getting "incomplete values" after filling in all the fields.

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    Kn9clipz
    Asked on November 17, 2015 at 07:17 PM
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    jonathan
    Answered on November 18, 2015 at 12:00 AM

    I checked your form http://www.jotform.co/form/41670721183855 and I found that it belongs to a Guest account only. 

    I recommend transferring the form first to your official registered account/username Kn9clipz  

    We will be able to properly fix the issue once the form is on your account.

    Transferring the form will include also the existing submission data. So this will not be a hindrance.

    Please let us know when we can proceed with the transfer. 

    Thanks.

     

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    Kn9clipz
    Answered on November 24, 2015 at 03:05 PM

    Did I need an account? I only get around 5 bookings a week at most! Because this was set up by someone else, I don't know how to sort this problem . Where do I go to? How do I find my password?

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    BJoanna
    Answered on November 24, 2015 at 05:05 PM

    I have moved mentioned form to your account Kn9clipz. Now you can see the form on your account. 

    Your users are unable to submit your form because Mobile Responsive widget is set as required field inside of your form. If you turn off Required option your users will be able to submit your form.

    Hope this will help. Let us know if you need further assistance.

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    Kn9clipz
    Answered on November 26, 2015 at 03:21 AM

    I don't get the image of the box at the bottom of the page

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    BJoanna
    Answered on November 26, 2015 at 04:55 AM

    I have logged in to your account and turn off Required option for Mobile Responsive widget. 

    After that I have tested your form and I was able to submit it without "incomplete values" error message. I got redirected to thank you page.

    Please test your form to see if you are able to submit it now. 

    Hope this will help. Let us know if you need further assistance.

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    Kn9clipz
    Answered on November 26, 2015 at 12:49 PM

    All good. Thanks heaps!

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    Ben
    Answered on November 26, 2015 at 01:28 PM

    Great to hear that :)

    Do let us know if you have any additional questions or issues and we would be happy to assist with the same.