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  • Profile Image

    Contact page does not open when using iPad

    Asked by dkalepi on November 17, 2015 at 09:38 PM
    ipad iframe script conflict
  • Profile Image
    JotForm Support

    Answered by mert on November 18, 2015 at 02:33 AM

    Hi,

    To help you better, please give us the details about your problem. You can also add some screenshots to your post by following the steps below:

     

    I'm waiting your reply with the details of your problem.

    Thanks.

  • Profile Image

    Answered by dkalepi on November 18, 2015 at 02:46 PM
    I can’t do a screen shot as the problem only happens when I use an Ipad. The contact page will not open or allow anyone to send a message????


    ****************************************************************
    David H. Kale
    Kale Investigation Agency / Kale Adjusting Company
    Est. 1968 - Licensed / Bonded by State of California
    8221 E. Third Street, Suite 400, Downey, CA 90241
    Tel: (562) 869-2535 / Fax: (562) 869-5268
    David H. Kale - Director, State Lic # PI-4748, AJ-2683462
    http://www.kaleinvestigation.com | dkalepi@yahoo.com
    ~~~~48 years of Results~~~~
    LinkedIn LOGO 2

    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on November 18, 2015 at 04:13 PM

    I was able to see the problem when I test the embedded form http://www.jotform.us/form/52387170329155 on the website using iPad browser.

    the problem was due to the script embedded form on the website. It seems there are script conflict that is happening between the form and those existing script on the page.

    I suggest you re-embed the form on your website using instead its iframe embed code.

    user guide: -Getting-the-Form-iFrame-Code

    Make sure you clean/clear first any previous script code of the form in the website page befor you add back using its iframe embed code. This is to make sure there will be no script conflict issue.

    Hope this help. Let us know if issue remains.

     

     

  • Profile Image

    Answered by dkalepi on November 18, 2015 at 07:45 PM
    I thought I was pretty good with coding but this has me stumped. I don’t understand exactly what you want me to do.
    The embed code I get is real small compared to the code that exists. I used the code for Front Page and put it on my own form made with Expression 4 html.
    Where exactly should I add the embed code at the top of the form or further down in the script? If you don’t mind copy my code from my web site and show me where the embed code should work as I want the form to be able to work with ipads and iphones as this seems to be the wave of the future. Also once this code is added will it work with other types of pads and phones?


    ****************************************************************
    David H. Kale
    Kale Investigation Agency / Kale Adjusting Company
    Est. 1968 - Licensed / Bonded by State of California
    8221 E. Third Street, Suite 400, Downey, CA 90241
    Tel: (562) 869-2535 / Fax: (562) 869-5268
    David H. Kale - Director, State Lic # PI-4748, AJ-2683462
    http://www.kaleinvestigation.com | dkalepi@yahoo.com
    ~~~~48 years of Results~~~~
    LinkedIn LOGO 2

    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 18, 2015 at 09:10 PM

    Hi,

     

    The code of your contact form is in the page contact.htm. As my colleague has suggested, you have to make sure that the previous embed code is cleared before you re-embed the iFrame code. This can avoid the conflicts of the scripts on your website and the script on Jotform.

    Can you try to edit your contact page and paste this code, then include the iFrame code inside it's body?

     

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0//EN">

    <HTML>

    <HEAD>

    <META http-equiv="Content-Type" content="text/html; charset=iso-8859-1">

    <TITLE>Kale Investigation Agency - Contact Page</TITLE>

    <META name="description" content="Private Investigator Downey California. Established 1967. Licensed and Bonded. We specialize in Adoption Cases, Criminal, Missing Persons">

    <META name="keywords" content="Private Investigator, Los Angeles California Private Investigator, Licensed, Bonded, PI, adoption,  detective, net detective, semen kit, online, Private Investigator, cyber detective, Downey, Los Angeles, adoption, surveillance, computer crimes, semen, PI-Digest, child custody, domestic, malpractice, Investigator, detectives, missing persons, covert surveillance, probate, maritime, investigators of america, insurance defense, corporate, polygraph, aviation, skip tracing, trial preparation, licensed, bonded, insured, pi, pi-digest, pi network, Investigators of America, Since 1967, private detective, lost loves, background check, criminal, adoption, adoptee search, domestic, video, criminal, marital, insurance, undercover operatives, lost loves, undercover, Private Investigators, Detectives, Adoption Searches, Covert Surveillance, Surveillance, Computer Crimes">

    <META name="AUTHOR" content="David H. Kale">

    <META http-equiv="Content-Language" content="English">

    <META http-equiv="VW96.OBJECT TYPE" content="Document">

    <META name="RATING" content="General">

    <META name="GENERATOR" content="IBM NetObjects TopPage V4.0.3  for Windows">

    </HEAD><BODY background="ltgreen.JPG">

    <!-- insert code jotform Iframe code below -->

     

    </BODY>

    </html>

     

    Do let us know if you need further assistance.

    Regards.