My forms are disabled

  • Profile Image
    sandra 
    Asked on November 18, 2015 at 06:26 AM

    In the free service, you say that we'll have 100 mothly submissions, but after 21 submissions, the platform/service is no longer available.

    What is the problem?

  • Profile Image
    beril
    Answered on November 18, 2015 at 07:55 AM

    Hi Sandra

    Thank you for contacting us.

    I've checked your form, which is https://form.jotformeu.com/53164136956359 . It is under the guest account.

    As a guest account, you have only 20 submissions limit per month.You must create an account.

    It is very easy with Jotform.

    At that situation, you can receive up to 100 submissions in a month.

    When you create an account please inform us via this thread. After that, we can move your form to your account.

     

    You can find more information on the limitations on our different account packages in our pricing page.

    I hope this helps you.

    If you have more inquiries or concerns, please don't hesitate contacting us. We will be glad to assist you.