What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are disabled

    Asked by sandra  on November 18, 2015 at 06:26 AM

    In the free service, you say that we'll have 100 mothly submissions, but after 21 submissions, the platform/service is no longer available.

    What is the problem?

    Page URL:

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    JotForm Support

    Answered by beril on November 18, 2015 at 07:55 AM

    Hi Sandra

    Thank you for contacting us.

    I've checked your form, which is https://form.jotformeu.com/53164136956359 . It is under the guest account.

    As a guest account, you have only 20 submissions limit per month.You must create an account.

    It is very easy with Jotform.

    At that situation, you can receive up to 100 submissions in a month.

    When you create an account please inform us via this thread. After that, we can move your form to your account.


    You can find more information on the limitations on our different account packages in our pricing page.

    I hope this helps you.

    If you have more inquiries or concerns, please don't hesitate contacting us. We will be glad to assist you.