Don't get all survey responses sent to my email

  • Profile Image
    cbc1
    Asked on November 18, 2015 at 08:43 AM

    I've been having too many problems with the survey entitled: Submissions: REIS Program Administration Form.  I don't get all the responses.  This has been going on for quite some time.  I receive some of the responses, then, there will be 4-5 in a row that I don't receive.  My company depends on this form to grant access to a particular tool we offer to our affiliates.  It makes us look foolish when several signups are missed.  What can be done?  I've experienced this with several of my forms now.

     

  • Profile Image
    Chriistian
    Answered on November 18, 2015 at 09:05 AM

    Hi,

     

    I checked our mail logs for the recipient of your Notification email (john.boyer@realogy.com) and I can see that all the emails were sent successfully. 

     

    If you are still not receiving the notification on your end, please try to whitelist the Jotform IP addresses listed in this article: Whitelisting JotMails IP Addresses and see if it will help.

     

    Do let us know if you need further assistance.
    Regards.