What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Don't get all survey responses sent to my email

    Asked by cbc1 on November 18, 2015 at 08:43 AM

    I've been having too many problems with the survey entitled: Submissions: REIS Program Administration Form.  I don't get all the responses.  This has been going on for quite some time.  I receive some of the responses, then, there will be 4-5 in a row that I don't receive.  My company depends on this form to grant access to a particular tool we offer to our affiliates.  It makes us look foolish when several signups are missed.  What can be done?  I've experienced this with several of my forms now.

     

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    survey responses all email
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    JotForm Support

    Answered by Chriistian on November 18, 2015 at 09:05 AM

    Hi,

     

    I checked our mail logs for the recipient of your Notification email (john.boyer@realogy.com) and I can see that all the emails were sent successfully. 

     

    If you are still not receiving the notification on your end, please try to whitelist the Jotform IP addresses listed in this article: Whitelisting JotMails IP Addresses and see if it will help.

     

    Do let us know if you need further assistance.
    Regards.