What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder email is being sent to my inbox

    Asked by 5RingsteamAZ on November 18, 2015 at 09:20 AM

    On my forms, I am getting the auto-response emails rather than the person registering.   How can I fix that?

    Page URL:
    https://form.jotform.com/52985122554156

    auto-response emails autoresponder autoresponder email inbox
  • Profile Image
    JotForm Support

    Answered by Jan on November 18, 2015 at 10:03 AM

    I can see that the autoresponder on your form is configured properly. It is set to send a autoresponder email to the user who filled up your form.

    I did a test submission on your form, I put my email address and submitted it. I received the autoresponder email on my inbox.

    It means that the autoresponder is working properly. I checked the mail logs and I didn't see any email sent to your email address.

    Related guides:
    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder
    http://www.jotform.com/help/30-Notification-Autoresponder-Email-Details

    Let us know if you're still having trouble with this. Thank you.