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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder email is being sent to my inbox

    Asked by 5RingsteamAZ on November 18, 2015 at 09:20 AM

    On my forms, I am getting the auto-response emails rather than the person registering.   How can I fix that?

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    JotForm Support

    Answered by Jan on November 18, 2015 at 10:03 AM

    I can see that the autoresponder on your form is configured properly. It is set to send a autoresponder email to the user who filled up your form.

    I did a test submission on your form, I put my email address and submitted it. I received the autoresponder email on my inbox.

    It means that the autoresponder is working properly. I checked the mail logs and I didn't see any email sent to your email address.

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    Let us know if you're still having trouble with this. Thank you.