What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    forms disappeared

    Asked by MairRowlands on November 18, 2015 at 09:28 AM
    forms disappeared
  • Profile Image
    JotForm Support

    Answered by Charlie on November 18, 2015 at 09:51 AM

    I checked your account username MairRowlands, and I see that the forms are live and accessible.

    I noticed that your account is in EU, please read our solution to the EU Safe Harbor Invalidation on this blog post: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation 

    Please note that all submission data will be placed in our servers in Europe, you can only view them by logging in to our EU domain which is http://eu.jotform.com.

    If your form is embedded on a website, and you are using an old embed code before the EU Safe Harbor solution has been implemented, then please get a fresh copy of your embed codes under the "Publish" wizard, and re-embed it to your website.

     

    Let us know if you are still having problems on this, please also provide us more details.