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Why are we not receiving email notifications?Asked by cfvc on November 18, 2015 at 12:17 PM
When we submit the form we are not receiving email notifications any more. We used to. If I log in online I can see the submissions.
I have tried adding a second email. The second email isn't receiving notifications either. The messages are not getting stuck in spam filters.
Thank you for your help.
I have checked both email address from your Email Notifications and both email address were on bounce list. Our system gave following result:
email@example.com is IN the bounce list
Reason(s) : spam
firstname.lastname@example.org is NOT in the unsubscribe list
email@example.com is IN the bounce list
Reason(s) : spam
firstname.lastname@example.org is NOT in the unsubscribe list
I have now removed them from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
Also you can Whitelist JotMails IP Addresses.
Please test your form and check if you are receiving email Notifications now.
Feel free to contact us if you need any further assistance.
Thank you, but I am still not receiving email notifications at email@example.com.
Checked bounce list, both emails were on it again. Removed them both. Sent 1 more test, didn't receive, checked bounce list, they are on it again.
Tried changing the sender to firstname.lastname@example.org option. Same result, added both emails to bounce list. Removed both again.
Tried changing sender to my own email address, email@example.com. Same result. No email notification, and my address added to bounce list.
I added both of your "noreply" address to my contacts. Contacted Comcast technical support, they can not provide any assistance in this matter.
I just checked that email address: firstname.lastname@example.org, and it was in bounce list. Please check your spam folder. Did you whiteliste JotMails IP Addresses? If not, please try white-listing: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Both email addresses are added to the bounce list every single time no matter what I do.
I contacted Comcast, they will not provide any support on this matter.
Unfortunately, I believe Comcast itself seems to be blocking us in their end whenever there's an unusual traffic received through their emails.
Have you tried setting up an SMTP as the sender email address? But instead of using the verification code, setup your custom sender using the SMTP settings. What we want to do is we want to send the notifications from your Comcast email so that Comcast won't block the notifications.
Here's a guide on how to setup SMTP using the SMTP details of your email client:
Now for Comcast, I'm not sure if this is the updated one: http://www.serversmtp.com/en/smtp-comcast.
Another way is using Mandrill's SMTP to use your Comcast email as the sender, here's a guide that you can follow: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.
Let us know if that helps.
I setup to send from email@example.com using SMTP. Same result. No notifications, and both addresses back on bounce list.
Mandrill is a paid service. I am not willing to pay another party to use your service at this time.
You marked the email as spam and that is why you are not getting it. You would need to contact Comcast to help you with this, since there is nothing that we can do for them from our side.
I would suggest adding firstname.lastname@example.org to your email address book and checking your account spam setup and mark all emails from jotform as not spam.
Considering that there is nothing we can do from our side I would suggest you to create and use new email address.
Feel free to contact us if you have any other questions.
I assure you, we did not mark our notifications as spam.
As mentioned previously, email@example.com was added to our address book.
Comcast has been contacted. They will not provide support on this matter.
Like I mentioned there is nothing we can do from our side.
I would suggest you to create new email address, for example you can use yahoo or gmail.