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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are we not receiving email notifications?

    Asked by cfvc on November 18, 2015 at 12:17 PM

    Hello,

    When we submit the form we are not receiving email notifications any more. We used to. If I log in online I can see the submissions.

    I have tried adding a second email. The second email isn't receiving notifications either. The messages are not getting stuck in spam filters.

    Thank you for your help.

    Page URL:
    http://www.myvisioncare.com/schedule.php

    email notifications not receiving email email receiving
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 18, 2015 at 02:25 PM

    I have checked both email address from your Email Notifications and both email address were on bounce list. Our system gave following result:

    j.crnjarich@comcast.net is IN the bounce list 

    Reason(s) : spam

    j.crnjarich@comcast.net is NOT in the unsubscribe list

    beaverfallsoffice@comcast.net is IN the bounce list 

    Reason(s) : spam

    beaverfallsoffice@comcast.net is NOT in the unsubscribe list

    I have now removed them from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving email Notifications now. 

    Feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by cfvc on November 18, 2015 at 04:17 PM

    Thank you, but I am still not receiving email notifications at j.crnjarich@comcast.net.

    Checked bounce list, both emails were on it again. Removed them both. Sent 1 more test, didn't receive, checked bounce list, they are on it again.

    Tried changing the sender to noreply@formresponse.com option. Same result, added both emails to bounce list. Removed both again.

    Tried changing sender to my own email address, j.crnjarich@comcast.net. Same result. No email notification, and my address added to bounce list.

    I added both of your "noreply" address to my contacts. Contacted Comcast technical support, they can not provide any assistance in this matter.

  • Profile Image
    JotForm Support

    Answered by BDAVID on November 18, 2015 at 05:38 PM

    I just checked that email address: j.crnjarich@comcast.net, and it was in bounce list. Please check your spam folder.  Did you whiteliste  JotMails IP Addresses? If not, please try white-listing: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

  • Profile Image

    Answered by cfvc on November 19, 2015 at 10:01 AM

    Both email addresses are added to the bounce list every single time no matter what I do.

    I contacted Comcast, they will not provide any support on this matter.

  • Profile Image
    JotForm Support

    Answered by Charlie on November 19, 2015 at 11:26 AM

    Unfortunately, I believe Comcast itself seems to be blocking us in their end whenever there's an unusual traffic received through their emails.

    Have you tried setting up an SMTP as the sender email address? But instead of using the verification code, setup your custom sender using the SMTP settings. What we want to do is we want to send the notifications from your Comcast email so that Comcast won't block the notifications.

    Here's a guide on how to setup SMTP using the SMTP details of your email client:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

     

    Now for Comcast, I'm not sure if this is the updated one: http://www.serversmtp.com/en/smtp-comcast.

    Another way is using Mandrill's SMTP to use your Comcast email as the sender, here's a guide that you can follow: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    Let us know if that helps.

  • Profile Image

    Answered by cfvc on November 20, 2015 at 02:58 PM

    I setup to send from j.crnjarich@comcast.net using SMTP. Same result. No notifications, and both addresses back on bounce list.

    Mandrill is a paid service. I am not willing to pay another party to use your service at this time.

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 20, 2015 at 03:26 PM

    You marked the email as spam and that is why you  are not getting it. You would need to contact Comcast to help you with this, since there is nothing that we can do for them from our side.

    I would suggest  adding noreply@jotform.com to your email address book and checking your account spam setup and mark all emails from jotform as not spam.

    Considering that there is nothing we can do from our side I would suggest you to create and use new email address.

    Feel free to contact us if you have any other questions. 

  • Profile Image

    Answered by cfvc on November 20, 2015 at 03:32 PM

    I assure you, we did not mark our notifications as spam.

    As mentioned previously, noreply@jotform.com was added to our address book. 

    Comcast has been contacted. They will not provide support on this matter.

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 20, 2015 at 03:58 PM

    Like I mentioned there is nothing we can do from our side.

    I would suggest you to create new email address, for example you can use yahoo or gmail.