What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We wish to downgrade to free plan

    Asked by Rebelsforacause on November 18, 2015 at 12:37 PM


    We would like to downgrade our account to the free version please.


    Thanks in advance,


  • Profile Image

    Answered by Ben on November 18, 2015 at 02:14 PM

    To do that Genevieve - since you are subscribed over PayPal, you should follow the steps shown here:

    How can I cancel my PayPal subscription?

    Do let us know if you happen to have any additional questions or issues and we would be happy to assist with the same.