I have a form that conditions are being bypassed. please help

  • jasonsvctech
    Asked on November 18, 2015 at 1:10 PM

    My customer acquisition form is malfunctioning.

     

    I have had two instances of non-qualified customers ( entering a wrong zipcode) to get access to scheduling

     

    Please review and let me know how to fix it.

     

    the form is embedded here http://www.qualityappliancerepair.info/schedule-my-appointment--.html

     

    i have tested it on multiple browsers and mobile and no problem but somehow people are able to click submit when the submit button should be hidden.

     

    The last two submissions are case in point- how were they able to defeat my qualification system- is a problem with the code or the form or what could it be?

    Thanks

    Jason

  • Kevin Support Team Lead
    Replied on November 18, 2015 at 2:59 PM

    Hi,

    Thank you for contacting us.

    I've checked your form and I was unable to replicate your issue :

    I have a form that conditions are being bypassed Screenshot 30

    However, I see there are some invalid conditions, I would recomend to delete or disable them :

    I have a form that conditions are being bypassed Screenshot 41

    Let us know if it works.

    Regards.