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    Captcha field is not showing on mobile devices

    Asked by chabad on November 18, 2015 at 01:15 PM

    https://form.jotform.com/53197032209957

     

    The Chapta doesnt show on a mobile phone. And when I do the google chapta it doesn't show the whole thing. It's small and the instructions cover over the images you are supposed to select.

    Page URL:
    https://form.jotform.com/53197032209957

    JotForm Mobile select and
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    JotForm Support

    Answered by BJoanna on November 18, 2015 at 03:06 PM

    Sorry for inconvenience this may caused you. 

    I was able to replicate mentioned issue when I tested your form on my Samsung Galaxy S4, Captcha field is now showing. 

    If you turn off reCaptcha option, inside of Form Builder, Captcha field will be visible on mobile devices. 

    Also you can use some other Captcha widget instead. 

    For example: Drawing CaptchaPlayThru CAPTCHA

    https://form.jotform.com/53216263920955? 

    I will also escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

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    JotForm Support

    Answered by NicholasWestley on November 18, 2015 at 08:54 PM

    Hi,

    This issue has now been fixed.  Recaptcha fields on secure forms will work as they should on mobile browsers. Please let us know if you continue to have problems.

    Regards,

    Nicholas