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  • Profile Image

    asmSelect widget: will not submit on Internet Explorer 10 after making a selection and clicking submit

    Asked by CTCKA on November 18, 2015 at 01:29 PM

    Hi Support,

    I hope you can help.

    I am using the asmSelect widget as a selector (mainly to stop users selecting the same option twice). But when the user clicks submit, it doesn't submit the form and just says 'Please wait...'.

    It seems like the issue is with IE as it works fine on the other browsers I have tried it on such as Chrome, FireFox and Safari. I am using IE 10.

    Thanks,

    James

    Page URL:
    https://form.jotform.com/53213024404944

    Screenshot
    please wait thanks selector same
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    JotForm Support

    Answered by Mike_G on November 18, 2015 at 03:35 PM

    I have cloned your form and made a submission on the cloned form and I was able to reproduce the issue. 

    But you're correct, it seems to be a browser issue, I tried submitting it on IE 11 and I was able to submit it.

     

    It seems that it only happens when there is a selection made on the widget and it doesn't happen if there are no selections made. 

    I will escalate this to our developers so they can check. I'm sorry if I cannot provide you any ETA to when this will be fixed but please be assured that this will be worked on and you will be notified if there are any updates via this thread. Thank you.

  • Profile Image

    Answered by CTCKA on November 19, 2015 at 03:34 AM

    Thanks Mike_G for your quick reply and thanks for escalating.

    For the meantime, do you know if there is an alternative option/widget available that will do the same thing? I need one that removes/disables the option when it is selected (so they can't select the same option twice).

    Thanks,
    James

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    JotForm Support

    Answered by Charlie on November 19, 2015 at 03:56 AM

    You could try the following widgets that allows multiple selection similar to that asmSelect widget:

    http://widgets.jotform.com/widget/multiple_selection 

    http://widgets.jotform.com/widget/visual_multi_select 

    You can see how they work in this demo form: https://form.jotform.com/53221614435952? 

     

    You can also explore the other widgets in this page: http://widgets.jotform.com/category/select_boxes 

    Let us know if that works.

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    JotForm Support

    Answered by TitusN on November 27, 2015 at 06:21 AM

    Hello, 

    The asmSelect widget has been fixed - it now works with all versions of IE 8 + . 

    Kindly check - if you have any concern, please let us know. 

    Thanks!! 

  • Profile Image

    Answered by CTCKA on November 27, 2015 at 08:06 AM

    Hi TitusN,

    Thanks for the support and updating this. It is working fine.

    Thanks,

    James

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    JotForm Support

    Answered by Charlie on November 27, 2015 at 09:23 AM

    Thank you for the confirmation. In behalf of my colleagues, you are most welcome.

    If you needed any help again, feel free to visit us here in the forum.