- CTCKAAsked on November 18, 2015 at 01:29 PM
I hope you can help.
I am using the asmSelect widget as a selector (mainly to stop users selecting the same option twice). But when the user clicks submit, it doesn't submit the form and just says 'Please wait...'.
It seems like the issue is with IE as it works fine on the other browsers I have tried it on such as Chrome, FireFox and Safari. I am using IE 10.
- JotForm SupportMike_GAnswered on November 18, 2015 at 03:35 PM
I have cloned your form and made a submission on the cloned form and I was able to reproduce the issue.
But you're correct, it seems to be a browser issue, I tried submitting it on IE 11 and I was able to submit it.
It seems that it only happens when there is a selection made on the widget and it doesn't happen if there are no selections made.
I will escalate this to our developers so they can check. I'm sorry if I cannot provide you any ETA to when this will be fixed but please be assured that this will be worked on and you will be notified if there are any updates via this thread. Thank you.
- CTCKAAnswered on November 19, 2015 at 03:34 AM
Thanks Mike_G for your quick reply and thanks for escalating.
For the meantime, do you know if there is an alternative option/widget available that will do the same thing? I need one that removes/disables the option when it is selected (so they can't select the same option twice).
- CharlieAnswered on November 19, 2015 at 03:56 AM
You could try the following widgets that allows multiple selection similar to that asmSelect widget:
You can see how they work in this demo form: https://form.jotform.com/53221614435952?
You can also explore the other widgets in this page: http://widgets.jotform.com/category/select_boxes
Let us know if that works.
- JotForm SupportTitusNAnswered on November 27, 2015 at 06:21 AM
The asmSelect widget has been fixed - it now works with all versions of IE 8 + .
Kindly check - if you have any concern, please let us know.
- CTCKAAnswered on November 27, 2015 at 08:06 AM
Thanks for the support and updating this. It is working fine.
- CharlieAnswered on November 27, 2015 at 09:23 AM
Thank you for the confirmation. In behalf of my colleagues, you are most welcome.
If you needed any help again, feel free to visit us here in the forum.