Cancel Subcsription

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    Asked on November 18, 2015 at 02:02 PM
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    Answered on November 18, 2015 at 03:34 PM

    After reviewing your account, I noticed that you are schedule to be downgraded on December 16, 2015. If this is not correct please let us know so we can help fix this.

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    Answered on November 18, 2015 at 06:10 PM

    What does that mean? Have we not already paid till the next billing cycle?

    Will you charge again my Credit card? 

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    Answered on November 18, 2015 at 07:36 PM

    Since your payment schedule is set at Monthly, your subscription will always automatically renew on the date you started the paid subscription. In your case, it is every 15th of the month.

    You can review for more details on your account billing page.


    user guide: -How-to-check-invoices

    Your last payment for the subscription was Nov 15, 2015. But since the subscription was cancelled already, it will not automatically renew anymore on Dec 15, 2015 (the next billing schedule).

    This means you will not be billed/charge anymore.

    This is the reason why your subscription now have a status of 

    User is scheduled to downgrade.
    Date: 2015-12-16 
    Reason: CANCEL

    Your account will auto downgrade to the FREE subscription plan once it expires (Dec 15, 2015)

    Hope this clears the matter. Let us know how we can be of further assistance.