Cancel Subcsription

  • AACEEdmonton
    Asked on November 18, 2015 at 2:02 PM
  • victor
    Replied on November 18, 2015 at 3:34 PM

    After reviewing your account, I noticed that you are schedule to be downgraded on December 16, 2015. If this is not correct please let us know so we can help fix this.

  • AACEEdmonton
    Replied on November 18, 2015 at 6:10 PM

    What does that mean? Have we not already paid till the next billing cycle?

    Will you charge again my Credit card? 

  • jonathan
    Replied on November 18, 2015 at 7:36 PM

    Since your payment schedule is set at Monthly, your subscription will always automatically renew on the date you started the paid subscription. In your case, it is every 15th of the month.

    You can review for more details on your account billing page.

    link:   http://www.jotform.com/myaccount/billing

    user guide: -How-to-check-invoices

    Your last payment for the subscription was Nov 15, 2015. But since the subscription was cancelled already, it will not automatically renew anymore on Dec 15, 2015 (the next billing schedule).

    This means you will not be billed/charge anymore.

    This is the reason why your subscription now have a status of 

    User is scheduled to downgrade.
    Date: 2015-12-16 
    Reason: CANCEL

    Your account will auto downgrade to the FREE subscription plan once it expires (Dec 15, 2015)

    Hope this clears the matter. Let us know how we can be of further assistance.