What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel Subcsription

    Asked by AACEEdmonton on November 18, 2015 at 02:02 PM
    cancel subscription subscription cancel payment schedule
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    Answered by victor on November 18, 2015 at 03:34 PM

    After reviewing your account, I noticed that you are schedule to be downgraded on December 16, 2015. If this is not correct please let us know so we can help fix this.

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    Answered by AACEEdmonton on November 18, 2015 at 06:10 PM

    What does that mean? Have we not already paid till the next billing cycle?

    Will you charge again my Credit card? 

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    JotForm Support

    Answered by jonathan on November 18, 2015 at 07:36 PM

    Since your payment schedule is set at Monthly, your subscription will always automatically renew on the date you started the paid subscription. In your case, it is every 15th of the month.

    You can review for more details on your account billing page.

    link:   http://www.jotform.com/myaccount/billing

    user guide: -How-to-check-invoices

    Your last payment for the subscription was Nov 15, 2015. But since the subscription was cancelled already, it will not automatically renew anymore on Dec 15, 2015 (the next billing schedule).

    This means you will not be billed/charge anymore.

    This is the reason why your subscription now have a status of 

    User is scheduled to downgrade.
    Date: 2015-12-16 
    Reason: CANCEL

    Your account will auto downgrade to the FREE subscription plan once it expires (Dec 15, 2015)

    Hope this clears the matter. Let us know how we can be of further assistance.