What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving notifications...

    Asked by webminister on January 25, 2012 at 04:51 PM

    I haven't received notifications of my registrations since January 21st. I am receiving confirmations from PayPal, but I'm not receiving registration notifications. My form is located at https://secure.jotform.com/form/13644104178

    I've checked spam folder and they aren't there...

    What's the problem??

    Dave

     

     

     

  • Profile Image

    Answered by fxr on January 25, 2012 at 05:38 PM

    hello Dave,

    Most likely this issue is related to how your email provider deems and deals with what it think is spam. 

    You have two options which either should fix. 

    1. Change the Sender Email of your notification emails to noreply@jotform.com 

     

    or 2. have your email servide provider whitelist our email servers, there ip addresses are: 

    174.34.57.214, 174.34.57.216, 174.34.57.218, 174.34.57.219, 208.117.50.251