Not receiving notifications...

  • Profile Image
    webminister
    Asked on January 25, 2012 at 04:51 PM

    I haven't received notifications of my registrations since January 21st. I am receiving confirmations from PayPal, but I'm not receiving registration notifications. My form is located at https://secure.jotform.com/form/13644104178

    I've checked spam folder and they aren't there...

    What's the problem??

    Dave

     

     

     

  • Profile Image
    fxr
    Answered on January 25, 2012 at 05:38 PM

    hello Dave,

    Most likely this issue is related to how your email provider deems and deals with what it think is spam. 

    You have two options which either should fix. 

    1. Change the Sender Email of your notification emails to noreply@jotform.com 

     

    or 2. have your email servide provider whitelist our email servers, there ip addresses are: 

    174.34.57.214, 174.34.57.216, 174.34.57.218, 174.34.57.219, 208.117.50.251