What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Unfortunately, we do not offer phone support. I have reviewed your account and have set your account back to the starter pack. You should also be getting a refund for this transaction. Please give it a couple of days to complete. If you do not get the refund, please let us know and we will be glad to assist.