I cant remember my username/password! Please Help!

  • Profile Image
    Jen
    Asked on January 25, 2012 at 05:08 PM

    I can't remember my email address, when I click on "send reset instructions" nothing happens. If I put in the wrong address it will say that there is no such address. Please help me. This is just some of the code that is in my form that I have in my html document:: (I'm not sure if it will help or not)

     

     

     <script src="//max.jotfor.ms/min/g=jotform?3.0.2283" type="text/javascript"></script>
    <script type="text/javascript">
       JotForm.init();
    </script>
    <link target="_blank" href="http://max.jotfor.ms/min/g=formCss?3.0.2283" rel="nofollow noopener" rel="stylesheet" type="text/css" />
    <style type="text/css">
        .form-label{
            width:150px !important;
        }
        .form-label-left{
            width:150px !important;
        }
        .form-line{
            padding:10px;
        }
        .form-label-right{
            width:150px !important;
        }
        .form-all{
            width:500px;
            color:Black !important;
            font-family:Verdana;
            font-size:12px;
        }
    </style>

    <script src="//max.jotfor.ms/min/g=jotform?3.0.2283" type="text/javascript"></script>
    <script type="text/javascript">
       JotForm.init();
    </script>
    <link target="_blank" href="http://max.jotfor.ms/min/g=formCss?3.0.2283" rel="nofollow noopener" rel="stylesheet" type="text/css" />
    <style type="text/css">
        .form-label{
            width:150px !important;
        }
        .form-label-left{
            width:150px !important;
        }
        .form-line{
            padding:10px;
        }
        .form-label-right{
            width:150px !important;
        }
        .form-all{
            width:650px;
            color:#000000 !important;
            font-family:Arial;
            font-size:12px;
        }
    </style>
    <form class="jotform-form" action="http://submit.jotform.com/submit.php" method="post" name="form_20013244674" id="20013244674" accept-charset="utf-8">
      <input type="hidden" name="formID" value="20013244674" />
      <div class="form-all">
        <ul class="form-section">
          <li class="form-line" id="id_1">
            <label class="form-label-right" id="label_1" for="input_1"> Name: </label>
            <div id="cid_1" class="form-input">
              <input type="text" class="form-textbox" id="input_1" name="q1_name1" size="20" />
            </div>
          </li>
          <li class="form-line" id="id_3">
            <label class="form-label-right" id="label_3" for="input_3"> Email: </label>
            <div id="cid_3" class="form-input">
              <input type="text" class="form-textbox" id="input_3" name="q3_email" size="20" />
            </div>
          </li>
          <li class="form-line" id="id_5">
            <label class="form-label-right" id="label_5" for="input_5"> Phone: </label>
            <div id="cid_5" class="form-input">
              <input type="text" class="form-textbox" id="input_5" name="q5_phone" size="20" />
            </div>
          </li>
          <li class="form-line" id="id_4">
            <label class="form-label-right" id="label_4" for="input_4"> Question or Comment: </label>
            <div id="cid_4" class="form-input">
              <div class="form-textarea-limit"><span><textarea id="input_4" class="form-textarea" name="q4_questionOr" cols="40" rows="6"></textarea>
                  <div class="form-textarea-limit-indicator"><span type="Words" limit="250" id="input_4-limit">0/250</span>
                  </div></span>
              </div>
            </div>
          </li>
          <li class="form-line" id="id_2">
            <div id="cid_2" class="form-input-wide">
              <div style="margin-left:156px" class="form-buttons-wrapper">
                <button id="input_2" type="submit" class="form-submit-button">
                  Submit Form
                </button>
              </div>
            </div>
          </li>
          <li style="display:none">
            Should be Empty:
            <input type="text" name="website" value="" />
          </li>
        </ul>
      </div>
      <input type="hidden" id="simple_spc" name="simple_spc" value="20013244674" />
      <script type="text/javascript">
      document.getElementById("si" + "mple" + "_spc").value = "20013244674-20013244674";

  • Profile Image
    AtacanC
    Answered on January 25, 2012 at 06:31 PM

    Hi Jen,

    The email address you use for your JotForm account, starts with ''sales@''. Unfortunately, we can't provide more information.

    I hope that helps.