Edit link is not active on the submission

  • Profile Image
    je862
    Asked on November 18, 2015 at 09:46 PM

    I've added the "link" function on my email notification and the "Edit link" words show up on the destination email, but the link is not active.  It just shows "Edit link", but it is not clickable.

    There must be something else that I need to do in setting up the email notification.

  • Profile Image
    Chriistian
    Answered on November 19, 2015 at 12:32 AM

    Hi,

     

    I have cloned your form but I wasn't able to replicate the issue. The Edit Link on my email was clickable. 


    Is it fixed now? Can you try it again please? 

     

    We will wait for your response.

    Regards.

  • Profile Image
    je862
    Answered on November 19, 2015 at 11:38 AM

    I must be doing something wrong on the email notification setup as the "Edit Submission" text on the email is not clickable

    Is there something else I need to do after selecting the "Edit Link" for the email?  It appears on the format for the notification, but it is not selectable.

     

  • Profile Image
    Welvin
    Answered on November 19, 2015 at 12:54 PM

    Perhaps, you are setting up to accept all emails are a text? Are you using an email client? If so, what client?

    I just tried it as well and the edit link is clickable, hyperlink:

    If you can't get it to work, you can do it manually. You can copy/paste the following link:

    http://submit.jotform.us/form.php?formID=52076525190150&sid={id}&mode=edit

    52076525190150 is the form ID.

    {id} is the Submission ID tag. This will be converted to a string of numbers.

    Thanks

     

  • Profile Image
    je862
    Answered on November 19, 2015 at 04:45 PM
    Welvin,

    Thanks for the prompt response. I’m using webmail (SquirrelMail). I’ll check it for the settings the you are pointing out.

    Regards,


    Jim Erickson
    Cell 214 762-5813
    Fax 214 919-3176
    www.pediatricsafterhours.com





    ...
  • Profile Image
    Kevin_G
    Answered on November 19, 2015 at 05:58 PM

    Hi,

    Let us know if it works.

    if not, we will be glad to assist you.

    Thanks.

  • Profile Image
    je862
    Answered on November 20, 2015 at 12:45 AM
    That worked. I changed the webmail setting to “Show HTML Version by Default” and the link came up.

    Thanks,


    Jim Erickson
    Cell 214 762-5813
    Fax 214 919-3176
    www.pediatricsafterhours.com





    ...
  • Profile Image
    Chriistian
    Answered on November 20, 2015 at 12:57 AM

    I'm glad that it worked. If you have any further questions, please feel free to contact us. Regards.