Edit link is not active on the submission

  • je862
    Asked on November 18, 2015 at 9:46 PM

    I've added the "link" function on my email notification and the "Edit link" words show up on the destination email, but the link is not active.  It just shows "Edit link", but it is not clickable.

    There must be something else that I need to do in setting up the email notification.

  • Chriistian Jotform Support
    Replied on November 19, 2015 at 12:32 AM

    Hi,

     

    I have cloned your form but I wasn't able to replicate the issue. The Edit Link on my email was clickable. 

    Edit link is not active on the submission Image 1 Screenshot 20


    Is it fixed now? Can you try it again please? 

     

    We will wait for your response.

    Regards.

  • je862
    Replied on November 19, 2015 at 11:38 AM

    I must be doing something wrong on the email notification setup as the "Edit Submission" text on the email is not clickable

    Is there something else I need to do after selecting the "Edit Link" for the email?  It appears on the format for the notification, but it is not selectable.

     

  • Welvin Support Team Lead
    Replied on November 19, 2015 at 12:54 PM

    Perhaps, you are setting up to accept all emails are a text? Are you using an email client? If so, what client?

    I just tried it as well and the edit link is clickable, hyperlink:

    Edit link is not active on the submission Image 1 Screenshot 20

    If you can't get it to work, you can do it manually. You can copy/paste the following link:

    http://submit.jotform.us/form.php?formID=52076525190150&sid={id}&mode=edit

    52076525190150 is the form ID.

    {id} is the Submission ID tag. This will be converted to a string of numbers.

    Thanks

     

  • je862
    Replied on November 19, 2015 at 4:45 PM
    Welvin,

    Thanks for the prompt response. I’m using webmail (SquirrelMail). I’ll check it for the settings the you are pointing out.

    Regards,


    Jim Erickson
    Cell 214 762-5813
    Fax 214 919-3176
    www.pediatricsafterhours.com





    ...
  • Kevin Support Team Lead
    Replied on November 19, 2015 at 5:58 PM

    Hi,

    Let us know if it works.

    if not, we will be glad to assist you.

    Thanks.

  • je862
    Replied on November 20, 2015 at 12:45 AM
    That worked. I changed the webmail setting to “Show HTML Version by Default” and the link came up.

    Thanks,


    Jim Erickson
    Cell 214 762-5813
    Fax 214 919-3176
    www.pediatricsafterhours.com





    ...
  • Chriistian Jotform Support
    Replied on November 20, 2015 at 12:57 AM

    I'm glad that it worked. If you have any further questions, please feel free to contact us. Regards.