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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    registrant to my course does not show in submissions list

    Asked by JMAGroup on November 18, 2015 at 10:20 PM

    A person named Elizabeth Budidharma elizabeth_budidharma@yahoo.com registered for my class on Monday.  I received an email from Paypal that her payment had been submitted but she is not in the JotForm submission records. how can you help me locate the missing submission.

     

    Page URL:
    https://secure.jotform.us/form/52805887754167

    Submissions in JotForm style size font
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 19, 2015 at 01:43 AM

    Hi,

     

    I have checked your submissions and found out that the Paypal account with email - elizabeth_budidharma@yahoo.com is associated to your user named Arianna Caldwell.  Please check the submission #322480584301654118.

    Do let us know if you need further assistance.

    Regards.

  • Profile Image

    Answered by JMAGroup on November 20, 2015 at 06:08 PM
    Good morning!
    Before I contact this person regarding this registration, could you find out if this is also a JotForm registration for someone else.
     

    No one by this name showed up - like the Elizabeth person

    Question Answer
    First Name Alia
    Last Name DeLima
    Address 340 NE 58th St.
    City Seattle
    State Wa
    Zip 98105
    Home/Cellular Phone (503) 9151444
    Email Address alia.delima@interlakechildcare.com
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 20, 2015 at 06:28 PM

    Hi,

    I was able to found the submission in the Submissions View :

    I would suggest you to type the name of the person you want to search : 

    Let us know if you need more help, we will be glad to assist you.

    Thanks.