registrant to my course does not show in submissions list

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    JMAGroup
    Asked on November 18, 2015 at 10:20 PM

    A person named Elizabeth Budidharma elizabeth_budidharma@yahoo.com registered for my class on Monday.  I received an email from Paypal that her payment had been submitted but she is not in the JotForm submission records. how can you help me locate the missing submission.

     

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    Chriistian
    Answered on November 19, 2015 at 01:43 AM

    Hi,

     

    I have checked your submissions and found out that the Paypal account with email - elizabeth_budidharma@yahoo.com is associated to your user named Arianna Caldwell.  Please check the submission #322480584301654118.

    Do let us know if you need further assistance.

    Regards.

  • Profile Image
    JMAGroup
    Answered on November 20, 2015 at 06:08 PM
    Good morning!
    Before I contact this person regarding this registration, could you find out if this is also a JotForm registration for someone else.
     

    No one by this name showed up - like the Elizabeth person

    Question Answer
    First Name Alia
    Last Name DeLima
    Address 340 NE 58th St.
    City Seattle
    State Wa
    Zip 98105
    Home/Cellular Phone (503) 9151444
    Email Address alia.delima@interlakechildcare.com
  • Profile Image
    Kevin_G
    Answered on November 20, 2015 at 06:28 PM

    Hi,

    I was able to found the submission in the Submissions View :

    I would suggest you to type the name of the person you want to search : 

    Let us know if you need more help, we will be glad to assist you.

    Thanks.