What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Infusionsoft Integration: Not loading or listing saved tags under "Apply Tags" option

    Asked by stompsocial on November 18, 2015 at 11:45 PM


    I'm attempting to integrate my JotForm with Infusionsoft by having a "tag" applied when the form is submitted. 

    However, in the integrations field for Infusionsoft where I select my tag, I'm not seeing all my tags available. (see screenshot below for my attempt to search for tag that's not appearing)

    I tried disconnecting the API then reconnecting, I tried logging out and logging back in with both applications (Infusionsoft and JotForm) and I tried quitting the reopening the browser... But nothing worked.


    Any ideas on what I can do? 

    Page URL:

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    JotForm Support

    Answered by Charlie on November 19, 2015 at 02:49 AM

    To confirm, you already have tags in your Infusionsoft account, is that correct? But they are not showing or loading in the integration wizard in JotForm?

    I have forwarded this to our developers to have it checked. We will update you as soon as we hear any news. Apologies.

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    Answered by stompsocial on November 19, 2015 at 02:45 PM
    Yes, that's right. Only some of the tags from Infusionsoft are appearing in
    JF. Thanks for the quick response, Charlie!
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    JotForm Support

    Answered by Mike on November 19, 2015 at 03:59 PM

    Thank you for your update. We will let you know once we have any news on this.

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    JotForm Support

    Answered by NeilVicente on June 02, 2016 at 11:35 PM


    Our InfusionSoft integration has been revamped. Can you please let us know if you're still having these issues in the new UI?