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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Empty form data for users

    Asked by avdbos on November 19, 2015 at 04:40 AM

    Hello form people,

    Some of the users that I have added to my Jotform account have trouble accessing the data. They can login, see the form but then see a list of dates without any additional information. When I login myself and enter the form data, I can see all entries.


    Hope you can help.


    Kind regards,


  • Profile Image

    Answered by Sammy on November 19, 2015 at 05:05 AM

    Hello Anjo,

    I checked you account and the form submissions and they are indeed missing all information except for the submissions date.

    I have forwarded you issue to our development team for rectification, you will be updated on the status via this thread.


  • Profile Image

    Answered by avdbos on November 27, 2015 at 08:03 AM

    Hi guys,


    It has been over a week now without any updates from you. 

    FYI: Removing the users and adding them again allowed them to see the information but when they download the data they end up with an empty file.


    Hope you can help me.

  • Profile Image
    JotForm Developer

    Answered by mert on November 27, 2015 at 09:40 AM

    Hi Anjo,

    Since you have migrated your data to EU servers, you need to use the following link to access your submissions data:


    Also, I tried this method for your sub-users and it works for them too. Please, try that one and let us know the results.