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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with mobile responsiveness of the form

    Asked by amandajane3000 on November 19, 2015 at 05:40 AM

    Hi, my form on my mobile phone responds down, but the background seems to respond down to far with the text and boxes overhanging. Is there any way I can fix this issue please? 

    Many thanks

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    JotForm Support

    Answered by beril on November 19, 2015 at 08:05 AM

    Hi,

    I've checked your form, which is http://www.jotformeu.com/form/53221590849358, I am not able to replicate the issue that you are having.

    I've tested your form on IPhone 5s. It works fine on my side.

     

    Here is how it works:

     

    Did you embed your form to your website?

    If you embedded your form to your website, please indicate the URL of your page. This will help us better analyze the problem.

    We will wait for your response.

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    Answered by amandajane3000 on November 20, 2015 at 06:55 AM

    Hello, thanks for your reply. Yes, I did embed the form to my website, here is the url www.successtodaygroup.com/request-info

     

    I have included a shot of what my form looks like on my iphone5s, as you can see if you look at the bottom of the shot, the layout of the page is pushed slightly to one side on the right, and the form overlaps the edge and is not contained within the frame. 

    Many thanks.

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    JotForm Support

    Answered by beril on November 20, 2015 at 08:58 AM

    Hi,

    Thank you for sending your screenshot.

    I think, the problem is in your container. The width of your your form is is larger than your container.

     

    Let me try to figure out the issue. I will get back to you on this soon.

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    JotForm Support

    Answered by BJoanna on November 20, 2015 at 05:13 PM

    I have inspected your website on my Samsung Galaxy S4 and I do not see that the page is pushed to one side.

    Can you please try to embed your form with iFrame code to see if that will resolve your issue on iPhone. http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance.