What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mobile Forms with Payment Error

    Asked by Hopewell_nelson on November 19, 2015 at 12:41 PM

    Hello,

    I have a form that uses PayPalExpress to accept payments.  However, on mobile devices, when the form is submitted and the secure window is supposed to pop up to complete the payment, the form stalls.  The submit button says "Please Wait..." and that is it.  Is there any guidance on how to get the payment option to work on mobile devices?

    I have tried accessing the form via direct link and through an embeded form on my website.


    Dean

    Page URL:
    http://www.hopewell.k12.pa.us/registration2566.aspx

    Mobile please wait payment option
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    JotForm Support

    Answered by Mike_G on November 19, 2015 at 02:26 PM

    I was able to replicate the issue you're having. 

    It is possible that the mobile device's web browser doesn't allow pop-up that is why you're stuck with "Please Wait". 

    Allowing Pop-up blocker, however, will make this work and you will be redirected to the PayPal's page.

    I hope this helps. Let us know if you need any further assistance. Thank you.

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    Answered by Hopewell_nelson on November 19, 2015 at 03:04 PM

    I tested this with both Google Chrome and Safari on an iPhone 6.  I was successful using Safari after I allowed popups but Google still was unsuccessful.  Thank you for your guidance.

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    JotForm Support

    Answered by jonathan on November 19, 2015 at 04:29 PM

    Please try also re-embedding your jotform http://www.jotform.us/form/50535829159160 into your website using its iframe embed code instead.

    user guide: -Getting-the-Form-iFrame-Code

    Make sure you remove/clear first any previous script code of the form before adding it back using its iframe code.

    I am suggesting this because when I checked the form on the website, I see some error on the browser's console logs that pertains to script issue between the form and those on the website.

    Hope this help. Let us know if issue still persist even after doing this.

    Thanks.