What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not received some submissions via email, most are delivered

    Asked by bcometa on January 25, 2012 at 10:33 PM

    I just noticed that I'm having this problem also.  It's troubling and I'd like to track down the problem ASAP.  Would it help to try the above forms (since this post is almost a year old)? 

    I know at least 2 forms (out of at least a couple dozen) have not made it to my inbox.  I can tell you which ones didn't make it if that helps.

    Let me know if you want me to start a new topic, although sounds like the same/similar problem as OP.


    * I have checked spam folders.  Again, I get most, but not all submissions.

    Page URL:

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    JotForm Support

    Answered by NeilVicente on January 25, 2012 at 10:46 PM

    Your mail server must be using DomainKeys to detect whether an email message really came from the address specified in the message, and blocks it if otherwise.

    To solve this problem, you must either turn this off or make your form conform to its rule by setting the form notification's sender name and address to JotForm and noreply@jotform.com respectively.

    If you prefer to keep your current notification settings and would like to turn off DomainKeys, you may need to contact your hosting provider's support department for assistance.

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    Answered by perseo on January 25, 2012 at 10:53 PM

    At first I wanted to send notification directly to hotmai or yahoo mail but none arrive, so my solution was to send the notification mail to my host account and redirect from there to yahoo or hotmail.

    hope this is usefull to some other jotform friends.

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    Answered by bcometa on January 25, 2012 at 11:06 PM

    I don't think hostgator uses domainkeys, but I'll change the sender name and email and see if that fixes the problem.  Thank you!

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    Answered by Platinum  on March 26, 2016 at 02:34 AM

    Im thinking about upgrading our Data Recovery Mail in Form to something more user friendly. 

    If you can take a look at what we have in place now and make any recommendation we would really appreciate it. 

    Thank you,


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    Answered by Carina on March 26, 2016 at 06:41 AM

    I've moved your question to a new thread as we aim at having only one question/user per thread. You can find it here:


    Let us know if we can assist you further.