What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Uploaded attachments - Bandwidth exceeded

    Asked by Stephanie on November 19, 2015 at 04:53 PM

    The links on photo submissions are broken: 

    http://www.jotform.com/uploads/NextPCVs/12892305386/318952136932618907/564886_360749487310604_715433810_n.jpg.

    I need to retrieve these files ASAP. Please advise!

     

    Stephanie

    206-239-6606

    Page URL:
    http://www.jotform.com/submissions/12892305386

    exceeded Submissions JotForm uploads jpg
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 19, 2015 at 06:31 PM

    Hi,

    I've restored your file and now you should be able to load it again.

    https://files.jotform.com/jufs/NextPCVs/12892305386/318952136932618907/564886_360749487310604_715433810_n.jpg

    Let us know if you are now able to see the file.

    Thanks.

  • Profile Image

    Answered by NextPCVs on November 19, 2015 at 06:45 PM
    Thank you for the response. That specific file loads, but unfortunately the issue still remains for all other uploaded files I’ve checked. Please advise…
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 19, 2015 at 07:11 PM

    I've checked the submissions of your form and I was able to see the uploaded photos, could you share us the link to the specific photos you can not load ? 

    Also , I would suggest you to use some of these integrations to prevent future issues : 

    http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    http://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    Thanks.

  • Profile Image

    Answered by NextPCVs on November 19, 2015 at 07:45 PM
    The most recent submissions seem to be working now. The older submissions seem to be the most troublesome. Another example: http://www.jotform.com/uploads/NextPCVs/12892305386/317132686661329941/10615388_10203423875370123_2409139687397646658_n.jpg
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 19, 2015 at 08:16 PM

    I've restored your file again.

    Unfortunately, there is no a way to restore all the files on your form, I've checked the older submissions and I was unable to find the same issue,you will have to report it via this thread, then we will be able to restore your file.

    Thank you for your understanding.

  • Profile Image

    Answered by NextPCVs on November 20, 2015 at 07:45 PM
    Thank you for the help – I appreciate it.
    Stephanie Klees
    Public Affairs Specialist
    Peace Corps • West Coast Region
    AK | CA | HI | ID | MT | NV | OR | WA
    Direct 206.239.6606
    Mobile 206.227.7973
    sklees@peacecorps.gov
    [logo_new][mobile-icon][facebook] [twitter] [tumblr] [youtube] [wordpress] [pinterest] [flickr] [instagram]
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 20, 2015 at 09:09 PM

    You're welcome.

    Feel free to contact us if you need more help.

    Regards.

  • Profile Image

    Answered by NextPCVs on December 18, 2015 at 12:45 PM
    Hello,
    I have uploaded several more posts and the photo links are broken again. Is there any way to prevent this from happening in the future? See broken links below. Thank you in advance for the follow up.
    http://www.jotform.com/uploads/NextPCVs/12892305386/322850937321747843/1520710_10202954705253015_962728260_n%20%281%29.jpg
    http://www.jotform.com/uploads/NextPCVs/12892305386/320761404768252233/IMG_1568.PNG
    http://www.jotform.com/uploads/NextPCVs/12892305386/313501682050440042/ky.jpg
    http://www.jotform.com/uploads/NextPCVs/12892305386/313745775692687370/FB_IMG_1437932841483.jpg
    http://www.jotform.com/uploads/NextPCVs/12892305386/320750085891945400/IMG_8559.JPG
    http://www.jotform.com/uploads/NextPCVs/12892305386/313529608732141221/IMG_0897%20%282%29%20%28212x350%29.jpg
    http://www.jotform.com/uploads/NextPCVs/12892305386/313356856031721927/1800207_10207661878487562_562595967093524436_n.jpg
    http://www.jotform.com/uploads/NextPCVs/12892305386/313394308316207490/20141009_132927.jpg
    http://www.jotform.com/uploads/NextPCVs/12892305386/314367826910298960/XavierMe%20and.jpg
    Stephanie Klees
    Public Affairs Specialist
    Peace Corps • West Coast Region
    AK | CA | HI | ID | MT | NV | OR | WA
    Direct 206.239.6606
    Mobile 206.227.7973
    sklees@peacecorps.gov
    [logo_new][mobile-icon][facebook] [twitter] [tumblr] [youtube] [wordpress] [pinterest] [flickr] [instagram]
    ...
  • Profile Image
    JotForm Support

    Answered by david on December 18, 2015 at 01:43 PM

    There are limits to the number of time a file can be viewed/downloaded.  Our management have implemented this to prevent bandwidth abuse. Please note that files upload to JotForm have the following limits:

    Small files or those with file size of less than 10 MB can be viewed/downloaded 100 times.

    Large files or those with file size of greater than 10 MB can be viewed/downloaded 10 times.

    The limits are fixed and they do not reset.  To prevent this from happening, you may want to forward your file attachments to a service such as Dropbox:

    http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    Or Google Drive:

    http://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    If your bandwidth is exceeded for a certain file, you would have your backups available there.