What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my PayPal link not working?

    Asked by Cutlerj on November 19, 2015 at 05:02 PM

    Hello! I have a PayPal Pro account and tried integrating it into my form using the "Payment Tools", but when I did a test run, it said the PayPal link ws invalid. What does this mean? 


    When first using the PayPal link in the form, it asked me for my payment account. I tried it once with my business name and again with my name that's on my account to no avail. Am I doing something wrong? Thank you for your time! :-)

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    Answered by Cutlerj on November 19, 2015 at 05:09 PM

    Fixed it! I had to enter my email address, not my name. 


    Pretty obvious now that I think about it. 


    Anyway, hope this helps someone else! ;-)



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    JotForm Support

    Answered by Mike_G on November 19, 2015 at 06:23 PM

    Thank you so much for the update. We're glad to know that you've already figured it out. Should you have any other concerns or questions, please feel free to let us know and we will be glad to help you anytime. 

    Cheers! :)

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    Answered by geef on April 21, 2017 at 11:29 PM

    Paypal integration is not working on this one form.  I have other forms set up that work perfectly well.  https://form.jotform.com/build/71108152045142

    I have entered the paypal email address correctly.  Can you help me figure this out?  I'm stumped.

    The form is for setting up a recurring donation, user specified amount, user specified time period.

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    JotForm Support

    Answered by Mike_G on April 22, 2017 at 01:44 AM


    I have moved your concern to a new thread which you can follow by clicking this link. We will be right on that thread shortly.

    Thank you.