What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Captcha

    Asked by monettiran on November 20, 2015 at 12:18 AM

    Hello,

    I just have a quick question. I tested one of my forms this morning... the PPC one... and it went to a Captcha image page before it could submit. How do I remove this? I had not set a captcha up. And would not like it on the form

    Thanks

    Monet

    Page URL:
    https://www.flysaavacations.com/ppc

    My Forms thanks hello and
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 20, 2015 at 01:48 AM

    Hi,

     

    Are you referring to your form #52352151131945? I checked and cloned it but I didn't see any captcha.

    Did you edit your form already? Here is my cloned form - https://form.jotform.com/53231232673953

     

    Do let us know if you need further assistance.

    Regards.

  • Profile Image

    Answered by Monet on November 20, 2015 at 01:58 AM

    Hi Christian,

    That is the correct form. There is not Captcha on the actual form... but once I hit "submit" - I get a captcha image... please see the screen shot

    Thanks

    MT

  • Profile Image

    Answered by Sammy on November 20, 2015 at 02:40 AM

    Hi,

    I did a test with a sample submission of your form and it went through without showing the captcha page.

    I did an additional test with my VPN pointed so SA so I could use an IP from SA and was able land on the captcha page as you are experiencing.

    Are you connecting to the internet via a proxy on your end?

     

  • Profile Image

    Answered by monettiran on November 20, 2015 at 03:27 AM

    Hi Sammy,

    We are not connecting via a Proxy.

    As long as the Captcha doesnt show for the US, that would be fine.

    Thanks

    Monet

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 20, 2015 at 03:55 AM

    Hi Monet,

     

    I checked your site and I noticed that you have embedded the form using its source code. Can you try to re-embed your form using iFrame embed method and see if it will help? To get your form's iFrame code, you can check this article: Getting the Form iFrame Code.

     

    Do let us know if you need further assistance.
    Regards.