Captcha

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    monettiran
    Asked on November 20, 2015 at 12:18 AM

    Hello,

    I just have a quick question. I tested one of my forms this morning... the PPC one... and it went to a Captcha image page before it could submit. How do I remove this? I had not set a captcha up. And would not like it on the form

    Thanks

    Monet

  • Profile Image
    Chriistian
    Answered on November 20, 2015 at 01:48 AM

    Hi,

     

    Are you referring to your form #52352151131945? I checked and cloned it but I didn't see any captcha.

    Did you edit your form already? Here is my cloned form - https://form.jotform.com/53231232673953

     

    Do let us know if you need further assistance.

    Regards.

  • Profile Image
    Monet
    Answered on November 20, 2015 at 01:58 AM

    Hi Christian,

    That is the correct form. There is not Captcha on the actual form... but once I hit "submit" - I get a captcha image... please see the screen shot

    Thanks

    MT

  • Profile Image
    Sammy
    Answered on November 20, 2015 at 02:40 AM

    Hi,

    I did a test with a sample submission of your form and it went through without showing the captcha page.

    I did an additional test with my VPN pointed so SA so I could use an IP from SA and was able land on the captcha page as you are experiencing.

    Are you connecting to the internet via a proxy on your end?

     

  • Profile Image
    monettiran
    Answered on November 20, 2015 at 03:27 AM

    Hi Sammy,

    We are not connecting via a Proxy.

    As long as the Captcha doesnt show for the US, that would be fine.

    Thanks

    Monet

  • Profile Image
    Chriistian
    Answered on November 20, 2015 at 03:55 AM

    Hi Monet,

     

    I checked your site and I noticed that you have embedded the form using its source code. Can you try to re-embed your form using iFrame embed method and see if it will help? To get your form's iFrame code, you can check this article: Getting the Form iFrame Code.

     

    Do let us know if you need further assistance.
    Regards.