What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    html/plain email

    Asked by stefansegers on November 20, 2015 at 05:57 AM

    Hi guys,

     

    your product really rocks! I wanted to ask you a question about plain text emails. The form i have made I want also be send to my CRM system. The thing is that it can only read really plain text emails. 

    In the settings I made a message with plain text, but when the CRM receives it it won't get the right data out. This seems to be the problem because it did not receive really text email.

    I hope I described it ok for you? Otherwise let me know.

     

    Stefan Segers

    Page URL:
    http://familieshoot.nl/test/

    email Emails problem text email message
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    Answered by Sammy on November 20, 2015 at 06:30 AM

    Hello Stefan,

    Thank you for the compliments.

    Did you try switching to text email before adding your message? This allows you to send the email without HTML formatting

     

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    Answered by stefansegers on November 20, 2015 at 08:45 AM
    Thanks for your reply, yes I did do this
    Op 20 nov. 2015, om 12:29 heeft JotForm > het volgende geschreven:
    A new response has been received:
    [JOTFORM]
    Answered by Sammy
    Hello Stefan,
    Thank you for the compliments.
    Did you try switching to text email before adding your message? This allows you to send the email without HTML formatting
    [http://www.jotform.com/uploads/forum/Sammy/1448018921cpmvm.png]
    View this thread on browser » Unsubscribe Thread
    1448019038
    ...
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    Answered by victor on November 20, 2015 at 09:42 AM

    After reviewing your form I notice that your email notification is still in HTML mode. When  you switch to TEXT mode, you will notice that the toolbar will disappear.

    Once you have switch, press the FINISH button, to save the changes.

    Please let us know if this helps.

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    Answered by stefansegers on November 20, 2015 at 10:45 AM
    sorry for that. I changed it…. still not working. I will contact CRM software instead. Keep u in touch!
    Op 20 nov. 2015, om 15:41 heeft JotForm > het volgende geschreven:
    A new response has been received:
    [JOTFORM]
    Answered by victor
    After reviewing your form I notice that your email notification is still in HTML mode. When you switch to TEXT mode, you will notice that the toolbar will disappear.
    [http://www.jotform.com/uploads/forum/victor/1448030370SwitchMode.png]
    Once you have switch, press the FINISH button, to save the changes.
    Please let us know if this helps.
    View this thread on browser » Unsubscribe Thread
    1448030531
    ...
  • Profile Image

    Answered by victor on November 20, 2015 at 11:10 AM

    Thank you for your update. Could you please indicate the CRM software you are using, so we may test and see how we may best assist you.

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    Answered by stefansegers on November 20, 2015 at 11:45 AM
    I am using Shootzilla for my photography business :)
    Op 20 nov. 2015, om 17:09 heeft JotForm > het volgende geschreven:
    A new response has been received:
    [JOTFORM]
    Answered by victor
    Thank you for your update. Could you please indicate the CRM software you are using, so we may test and see how we may best assist you.
    View this thread on browser » Unsubscribe Thread
    1448035831
    ...
  • Profile Image

    Answered by stefansegers on November 21, 2015 at 02:23 PM

    Hi Victor,

     

    It looks like we have solved our problems with Shootzilla. Only thing is the date that will not be entered in the CRM. Is there a way to format the Date Field into the email? 

    So use the calendar the regular way and then format the date so the CRM will understand it?

  • Profile Image

    Answered by Sammy on November 22, 2015 at 03:41 AM

    Happy to hear you managed to resolve the main CRM issue with the email.

    It is is only possible to format the date from the form builder, what date format does your CRM recognize?
    The currently available formats in the standard date picker are the following three.
    - mmddyyyy
    - ddmmyyyy
    - yyyymmdd