I have created a form and it's been disabled

  • Profile Image
    alisonr
    Asked on November 20, 2015 at 09:44 AM

    Hi

    A quotation form I created has been disabled.  It was working - if I try to enable it I only get the disable option.

    I've created the form to be used internally as a quotation tool and have modified the notifier to send to the customer in the format of a quotation.

    Can you tell me what's happened and resolve this for me?

    Thanks

    Alison

  • Profile Image
    Welvin
    Answered on November 20, 2015 at 10:30 AM

    Hi Alison,

    One of your forms is asking for a username and a password and this triggered our system phishing filter to suspend your account. Forms like this are not allowed in Jotform. We consider it as phishing which is against our Terms of Use. I have just reactivated your account, but I have deleted the said form.

    The form is asking for ConnectPay details.

    Thanks

  • Profile Image
    alisonr
    Answered on November 20, 2015 at 10:54 AM

    Hi

    Again I was setting up an internal form that we would use to send the customer a welcome pack to our systems.  We are a payment services provider and ConnectPay is our payment gateway. 

    We would be populating those fields and passing them to the customer.  Is that the only form that has been deleted?  That's fine I was just experimenting with it anyway.

    Thanks

    Alison

  • Profile Image
    Welvin
    Answered on November 20, 2015 at 11:46 AM

    You may consider giving your customers a direct link to your payment gateway (ConnectPay) instead of asking them for the details using the form. That is the safest method. Or, send them the details through email.

    I'm sorry, but yes, I have the deleted the form - only the mentioned form.

    Thanks