What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is our account disabled?

    Asked by Kelsey Pineda  on November 20, 2015 at 10:58 AM

    We just cleaned out our Jotform but we are but are being told its now disabled

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    JotForm
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    JotForm Support

    Answered by BDAVID on November 20, 2015 at 11:48 AM

    Your upload space limit has gone over the limit, you can clear space by deleting submission that contains upload files. Make sure to have a backup, you can export them to PDF, Excel, or CSV file: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

     

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    Answered by Kelsey Pineda  on November 20, 2015 at 11:58 AM

    We have empty twice this week and its still disabled. It is empty.

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    JotForm Support

    Answered by BDAVID on November 20, 2015 at 12:21 PM

    There are two forms you need to clear:

    Tutt FIle Upload: 102 submissions with uploaded files

    Carefree File Uplaod: 763 submissions with uploaded files