I cannot get paypal to calculate shipping from my jotform

  • PLTBoutique
    Asked on November 20, 2015 at 12:09 PM

    I have paypal shipping calculations set up based on weight. I think I have it set up in jot forms properly. It takes me to paypal and asks for a zipcode but it calculates the shipping to be zero. 

  • Mike_G JotForm Support
    Replied on November 20, 2015 at 2:57 PM

    I have checked your form and cloned it to view how it was set up. I can see that you have set a weight for each of your product you have. 

    I cannot get paypal to calculate shipping from my jotform Image 1 Screenshot 40

    I have set up a shipping calculations on my PayPal account.

    I cannot get paypal to calculate shipping from my jotform Image 2 Screenshot 51

    The image above shows that I have a shipping cost for all states and territories(Domestic) base on weight. The shipping rate explains that if the item weighs 3.5 and up, there will be a shipping fee. Since we have set up a weight per item on our form, which is 3.5 lbs per item, then every transaction will cost $3.00. However, if someone purchase for 2 items which totals to 7.0 lbs, then it will be $7.00 since we are charging $7.00 for shipping 7.0 lbs and up.

    On them screencast below, I have used a zipcode in Alabama. Notice that I have been charged $7.00 for two items of Scatter Red, since each Scatter Red items weighs 3.5 as we have set up.

    I cannot get paypal to calculate shipping from my jotform Image 3 Screenshot 62

    The shipping cost depends on the region you have set up where shipping fee should be applied.

    Let us know if you need any further assistance. Thank you.