What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    In my form who includ paypal field, sometime JotForm dont foward to paypal

    Asked by rudyrudy on November 20, 2015 at 02:15 PM

    In the form :

    Page URL:
    http://cdn.vision-france.com/commander-television-france.html

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 20, 2015 at 04:52 PM

    Hi,

    Thank you for contacting us.

    I've cloned your form and I was able to replicate your issue,making some tests I found the origin of it and also the way to solve it,to do it just follow these steps :

    1. Remove the current Total de la Commande field : 

    2. Now, add again the Calculation Widget and also add a Text Field, I will name the Text Fiel as Total de la Commande Calculation

    3. Change your conditions, the output field must be Total de la Commande Calculation instead of Total de la Commande :

    4. Now, open the Wizard of the Total de la Commande field, the Calculation Widget Wizard, and add as calculation the Total de la Commande Calculation field.

    5. In the Payment Wizard, select the new Total de la Commande field : 

    Your form will work properly now, redirecting the user to PayPal, you can take a look to my cloned form here, and you can clone it if you want : 

    https://form.jotform.com/53236447353961

    Let us know if it works, if not, we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by rudyrudy on November 23, 2015 at 03:46 PM
    Done
    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : samedi 21 novembre 2015 04:52
    À : rmp234@gmail.com
    Objet : Re: In my form who includ paypal field, sometime JotForm dont foward to paypal
    A new response has been received:
    JOTFORM
    Answered by Kevin_G
    Hi,
    Thank you for contacting us.
    I've cloned your form and I was able to replicate your issue,making some tests I found the origin of it and also the way to solve it,to do it just follow these steps :
    1. Remove the current Total de la Commande field :

    2. Now, add again the Calculation Widget and also add a Text Field, I will name the Text Fiel as Total de la Commande Calculation :


    3. Change your conditions, the output field must be Total de la Commande Calculation instead of Total de la Commande :


    4. Now, open the Wizard of the Total de la Commande field, the Calculation Widget Wizard, and add as calculation the Total de la Commande Calculation field.



    5. In the Payment Wizard, select the new Total de la Commande field :

    Your form will work properly now, redirecting the user to PayPal, you can take a look to my cloned form here, and you can clone it if you want :
    https://form.jotform.com/53236447353961
    Let us know if it works, if not, we will be glad to assist you.
    Regards.
    View this thread on browser » Unsubscribe Thread
    1448056377
    ---
    L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.
    https://www.avast.com/antivirus
    ...
  • Profile Image

    Answered by rudyrudy on November 29, 2015 at 01:46 AM
    Hi,
    The situation is better, but we still have some customer who cpmplain because they can’t access to the paypal page…
    So still the same problem.
    We need this to be fix or we have to find an other solution.
    Regards
    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : samedi 21 novembre 2015 04:52
    À : rmp234@gmail.com
    Objet : Re: In my form who includ paypal field, sometime JotForm dont foward to paypal
    A new response has been received:
    JOTFORM
    Answered by Kevin_G
    Hi,
    Thank you for contacting us.
    I've cloned your form and I was able to replicate your issue,making some tests I found the origin of it and also the way to solve it,to do it just follow these steps :
    1. Remove the current Total de la Commande field :

    2. Now, add again the Calculation Widget and also add a Text Field, I will name the Text Fiel as Total de la Commande Calculation :


    3. Change your conditions, the output field must be Total de la Commande Calculation instead of Total de la Commande :


    4. Now, open the Wizard of the Total de la Commande field, the Calculation Widget Wizard, and add as calculation the Total de la Commande Calculation field.



    5. In the Payment Wizard, select the new Total de la Commande field :

    Your form will work properly now, redirecting the user to PayPal, you can take a look to my cloned form here, and you can clone it if you want :
    https://form.jotform.com/53236447353961
    Let us know if it works, if not, we will be glad to assist you.
    Regards.
    View this thread on browser » Unsubscribe Thread
    1448056377
    ---
    L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.
    https://www.avast.com/antivirus
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 29, 2015 at 10:32 AM

    Thanks for reporting.

    So far, I can't reproduce the problem.

    I have tried several browsers and the form goes to Paypal after hitting the submit button.

    Can you please try to re-embed your form using iframe embed code and ask those users to try it again? If they continue to encounter the same problem then the problem might be on their side. Please ask them to check your form using different browser to troubleshoot the problem. I believe there's no problem with your form, it is most likely a user end error or the browser they are using.

    Please update us with the result on this. Thanks!

  • Profile Image

    Answered by rudyrudy on November 30, 2015 at 03:45 PM
    Yes its not happenning so often but sometime our customer experience the problem
    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : dimanche 29 novembre 2015 22:32
    À : rmp234@gmail.com
    Objet : Re: In my form who includ paypal field, sometime JotForm dont foward to paypal
    A new response has been received:
    JOTFORM
    Answered by EltonCris
    Thanks for reporting.
    So far, I can't reproduce the problem.

    I have tried several browsers and the form goes to Paypal after hitting the submit button.
    Can you please try to re-embed your form using iframe embed code and ask those users to try it again? If they continue to encounter the same problem then the problem might be on their side. Please ask them to check your form using different browser to troubleshoot the problem. I believe there's no problem with your form, it is most likely a user end error or the browser they are using.
    Please update us with the result on this. Thanks!
    View this thread on browser » Unsubscribe Thread
    1448811163
    ---
    L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.
    https://www.avast.com/antivirus
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 30, 2015 at 04:25 PM

    Hi,

    I have tested your form and I was redirected to PayPal.

    Please, could you ask your users to tell you how they generate the issue ?

    And when you get the steps to replicate it, let us know and we will make further tests.

    Thanks.