Adding forms to facebook - unusual outcome!

  • Profile Image
    inou
    Asked on January 26, 2012 at 06:54 AM

    Hello,

    I have tried to integrate a jotform form onto our facebook page.

    I followed the steps outlined on Adding forms to Facebook ( Facebook Developer Method ) page.... and have ended up with a rather strange result... the jotform page itself now shows up on the tab... please see the following.... http://www.facebook.com/pages/The-Poor-Cant-Pay/119751158060160?sk=app_332162856806354

    Any suggestions on what went wrong and how I can fix it?

     

    Thanks

  • Profile Image
    idarktech
    Answered on January 26, 2012 at 07:47 AM

    Hi,

    Kindly check the embed code or the form link you used, it should look like this:

    e.g.

    http://www.jotform.com/form/13211228628

    and not this

    http://www.jotform.com/?formID=13211228628

    I hope this helps. Please let us know if you have further questions. Thank you for using JotForm!

  • Profile Image
    welfareinfo
    Answered on January 26, 2012 at 08:26 AM

    Hello,

    I am using your facebook integration button with this form.

     

    I have checked the links and the all use https://www.jotform.com/form/3054231833/

     

    Can I upload some screenshots of the App page on facebook to show you the exact detail?

     

    Thanks

  • Profile Image
    welfareinfo
    Answered on January 26, 2012 at 10:29 AM

    Update...

     

    I just noticed that the form ID I get from the Embed Form toolbar is not 11 digits, its only 10 digits!

    Thanks