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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions- Get PDF- 2nd Line Cut off

    Asked by inplace on November 20, 2015 at 03:42 PM

    When we go to submissions and download the PDF the 2nd line is getting cut off. See screen shot

    Page URL:
    https://form.jotform.com/23546092619155

    Screenshot
    Submissions PDF copy customize PDF Get PDF download PDF field spaces
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    JotForm Support

    Answered by Mike_G on November 20, 2015 at 05:15 PM

    That can be fixed by customizing the PDF of the submission.

    Here's how:

    Click the Get PDF and select Customize PDF. A PDF Design page will open where you can customize the PDF copy of the submission.

    On the PDF Design page, you can resize the space provided for each field questions and field answers.


    Don't forget to Save your work. You also have an option to reset it if needed.

    I hope this helps. Let us know if you need any further assistance. Thank you.

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    JotForm Support

    Answered by david on November 23, 2015 at 01:19 PM

    I checked your form and indeed, the second line was being cut off.  When I cloned the form, however, the full text for the field was shown in the PDF:

    If changing the fields in the customize PDF options is too tedious, cloning the form may reset the styling:

    http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account