Submissions- Get PDF- 2nd Line Cut off

  • inplace
    Asked on November 20, 2015 at 3:42 PM

    When we go to submissions and download the PDF the 2nd line is getting cut off. See screen shot

    Jotform Thread 709000 Screenshot
    Page URL: https://form.jotform.com/23546092619155
  • Mike_G JotForm Support
    Replied on November 20, 2015 at 5:15 PM

    That can be fixed by customizing the PDF of the submission.

    Here's how:

    Click the Get PDF and select Customize PDF. A PDF Design page will open where you can customize the PDF copy of the submission.

    Submissions Get PDF 2nd Line Cut off Image 1 Screenshot 40

    On the PDF Design page, you can resize the space provided for each field questions and field answers.

    Submissions Get PDF 2nd Line Cut off Image 2 Screenshot 51
    Don't forget to Save your work. You also have an option to reset it if needed.

    Submissions Get PDF 2nd Line Cut off Image 3 Screenshot 62

    I hope this helps. Let us know if you need any further assistance. Thank you.

  • David JotForm Support
    Replied on November 23, 2015 at 1:19 PM

    I checked your form and indeed, the second line was being cut off.  When I cloned the form, however, the full text for the field was shown in the PDF:

    Submissions Get PDF 2nd Line Cut off Image 1 Screenshot 20

    If changing the fields in the customize PDF options is too tedious, cloning the form may reset the styling:

    http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account