What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Captcha is not working after attempting to submit a form

    Asked by stevward on November 20, 2015 at 03:53 PM
    Hi guys,
    customers reporting the captcha is not working after attempting to submit a form. Screen capture below:
    Just spinning and spinning.
    Steven
    captcha spinning not working js embed code
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    Answered by Ben on November 20, 2015 at 05:16 PM

    This usually happens Steven only on js embedded forms. As such, can you please let us if the form is embedded on your website? If so, do let us know what is the link to the page where we could see the form to confirm the same.

    If you are using the direct link we would still need the link to the form to be able to check it out and help you resolve it.

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    Answered by stevward on November 20, 2015 at 05:45 PM
    http://www.g2fi.com/questionaires.html
    All of them are jot forms.
    It’s the Supervisor or co-worker questionnaire.
    Thanks
    ...
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    JotForm Support

    Answered by Mike on November 20, 2015 at 07:04 PM

    Thank you for provided link. Since you use direct form links, they should not be affected by js embedding issues. Are you still getting similar reports from different users?

    What you may consider is a modern Google reCAPTCHA widget instead of the standard captcha.

    The captcha is also usually not required as we have other protection from bots.

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    Answered by stevward on November 20, 2015 at 07:45 PM
    I may just go ahead and remove it, however the users and the type of industry a man think that it's a big security thing. You and I both know it's not.
    Thanks for looking into it, I'll go ahead and remove it for now.
    Steven
    ...
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    JotForm Support

    Answered by Kevin_G on November 20, 2015 at 10:23 PM

    Let us know if you need further assistance, we will be glad to help you.

    Regards.

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    Answered by stevward on November 20, 2015 at 10:45 PM
    You have been awesome.
    Thanks
    ...