What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can't login - no link is being send to email for reset instructions

    Asked by arthur  on November 20, 2015 at 05:22 PM

    can't login - no link is being send to email for reset instructions


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    JotForm Support

    Answered by Kevin_G on November 20, 2015 at 06:06 PM


    I have checked your email address swc@arthurleduc.com and I found it in our bounce list,this is the reason you are not getting the email with the Reset Instruccions.

    I have removed your form from our bounce list and now you will be able to recieve the email with the instructions.

    Please, try again and let us know if you are still unable to recieve the email.