JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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I have checked your email address firstname.lastname@example.org and I found it in our bounce list,this is the reason you are not getting the email with the Reset Instruccions.
I have removed your form from our bounce list and now you will be able to recieve the email with the instructions.
Please, try again and let us know if you are still unable to recieve the email.