Sometimes Youtube Widget Does Not Work When Form Is Loaded at Its Default (SSL) URL

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    jimalderdice
    Asked on November 20, 2015 at 07:11 PM

    I'm trying to put a use your Youtube Widget and all I am getting after it loads is, "The connection was reset."

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    abajan
    Answered on November 20, 2015 at 07:44 PM

    Unfortunately, I wasn't able to replicate the issue on my end. Here's a form in which I embedded the following YouTube video:

    This is the URL I used. Could you please use that same URL in your widget and let us know if the video loads in your form?

    Looking forward to your response.

    Thanks

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    jimalderdice
    Answered on November 20, 2015 at 10:26 PM

    I tried that url and it still doesn't work... Here's a link to my form: https://form.jotform.com/53237363120951

     

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    abajan
    Answered on November 21, 2015 at 09:23 AM

    Hi again,

    I had a look at your JotForm and saw the non-display issue. Curiously, the video appears when the form is loaded at its non-SSL URL: http://form.jotform.com/53237363120951

    When I cloned the form to see if the issue would be replicated in the clone, it wasn't: The video appeared at both the default (SSL) address and non-SSL one. So, it's something affecting your particular form. I (or someone else on our team) will submit a ticket to fix this but to your knowledge, is this happening with other forms in your account or just that one?

    We'll await your reply.

    Thanks

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    abajan
    Answered on November 21, 2015 at 09:37 AM

    Hang on! The same problem is now occurring in my earlier form. I'll submit the ticket shortly.

    Our apologies for any inconvenience caused.

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    TitusN
    Answered on December 03, 2015 at 07:08 AM

    Hello, 

    This is now fixed - your Youtube videos should display without incident. 

    Kindly pardon the inconvenience caused.