What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't Login : Back to Login page After Succesfully Log in

    Asked by formku on November 20, 2015 at 10:50 PM

    Hello,

    I tried to log in to my jotform account on login page ( http://www.jotform.com/login ),
    then it said : Log in Succesfully ... , then waiting for Redirect ...
    But after redirect it goes back to log in page again.

    Please help

    thank you

    -- argea--

    my account login page
  • Profile Image
    JotForm Support

    Answered by Mike_G on November 21, 2015 at 01:32 PM

    I'm sorry for any inconvenience this have caused you. Unfortunately, I wasn't able to reproduce the issue you're having. I tried to log in through the www.jotform.com/login on different browsers.

    Mozilla FireFox

    Internet Explorer 11

    Google Chrome

    Microsoft Edge

    Safari


    What is the username of the account you're trying to login through the www.jotform.com/login page? What browser and device were you using when you're trying to log in? 

    I would like to suggest you also try to log in from www.jotform.com, see if you will have the same result and kindly update us. We will wait for your response. 

    Thank you.

  • Profile Image

    Answered by formku on November 21, 2015 at 05:45 PM
    Thank Mike for the quick response,
    The problem solved.
    I was using Mozilla Firefox on my PC when having the issue. ( probably my
    pc on trouble).
    Affer I read your response, then I tried login on my Android Tablet with
    Mozilla Firefox.
    Surprised, it works well.
    Thank you,
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on November 22, 2015 at 07:10 AM

    That's great to know. You can also clear your browser cookies for Jotform then login again. This method should work too.

    Please contact us again if there are any problems.

    Thanks