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formkuAsked on November 20, 2015 at 10:50 PM
Hello,
I tried to log in to my jotform account on login page ( http://www.jotform.com/login ),
then it said : Log in Succesfully ... , then waiting for Redirect ...
But after redirect it goes back to log in page again.
Please helpthank you
-- argea--
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Mike_G JotForm SupportReplied on November 21, 2015 at 1:32 PM
I'm sorry for any inconvenience this have caused you. Unfortunately, I wasn't able to reproduce the issue you're having. I tried to log in through the www.jotform.com/login on different browsers.
Mozilla FireFox
Internet Explorer 11
Google Chrome
Microsoft Edge
Safari
What is the username of the account you're trying to login through the www.jotform.com/login page? What browser and device were you using when you're trying to log in?
I would like to suggest you also try to log in from www.jotform.com, see if you will have the same result and kindly update us. We will wait for your response.
Thank you.
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formkuReplied on November 21, 2015 at 5:45 PMThank Mike for the quick response,
The problem solved.
I was using Mozilla Firefox on my PC when having the issue. ( probably my
pc on trouble).
Affer I read your response, then I tried login on my Android Tablet with
Mozilla Firefox.
Surprised, it works well.
Thank you,
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Welvin Support Team LeadReplied on November 22, 2015 at 7:10 AM
That's great to know. You can also clear your browser cookies for Jotform then login again. This method should work too.
Please contact us again if there are any problems.
Thanks