- ijltemasAsked on November 21, 2015 at 01:58 AMAccessDeniedAccess Denied434E37BBF2B163C3A1Q4FKstJbzIL9fvab65dAPSOipDtKtp1yNiLBcVVqrKZYIShhLVkuxaygHGz8IkKyKkRLoZ1OQ=solve this problem i am facing the problem in downloading the uploaded pdf file it is working properly with .docx,.docx format but not with .pdf formatPage URL:
- JotForm SupportjonathanAnswered on November 21, 2015 at 03:47 PM
I was able to see the problem as well when I tried to download the uploaded pdf file for your form http://www.jotform.me/form/52503613904449
But the problem seems to be due to the reason the file was not successfully uploaded when the form was submitted. So the file did not reach the JotForm server.
What I suggest you can try is to request from the end-user to re-upload the file and submit the form again. Or you may also try request from them to send to you the file via other method like thru the Email as attachment.
Hope this help. Let us know if there is more we can help you with.