What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pricing for "Premium Plan"

    Asked by pmplist15 on November 21, 2015 at 07:36 AM

    In September I had cancelled my subscription to the "Premium" plan, which was $9.95 per month. I cancelled because my newsletter had ended.

    I am starting a new newsletter, and want to resubscribe to that Premium Plan, but I can't find it anywhere. Can you help?


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    JotForm Support

    Answered by jonathan on November 21, 2015 at 05:34 PM

    Unfortunately, since you had cancelled the previous subscription under the PREMIUM plan which was considered a grandfathered account, the new pricing will now be used once you re-subscribe again.

    link: JotForm Pricing page

    All subscription now uses the updated new pricing.

    Hope this clarifies the matter. Please let us know if you need further assistance.

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    Answered by pmplist15 on November 22, 2015 at 12:37 PM

    Well, I sure wish I knew about the grandfathered account possibilities. I would have held on to my account if I had known.

    It almost seems that there is a missing tier in your service offerings. Some of us might expect to get 100-125 subscribers a month, but it seems like a big jump to pay for 1000 subscribers. I would suggest something in the up-to-200 subscribers range for $9.95.


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    JotForm Support

    Answered by BDAVID on November 22, 2015 at 01:56 PM

    The prices are already set and they are competitive prices on the market. If you need anything else, please open a new thread, we will be glad to assist you.