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  • Profile Image

    Having problem to recieve e-mails.

    Asked by gbrchagas on January 26, 2012 at 09:17 AM

    Hello friends,

    I having problems to recieve e-mails in my company domain.
    To manage the accounts i use the Google Postini service.
    So i use the JotForm system to send e-mails trough the alias noreply@mydomain.com.

    But even configuring Postini to accepting e-mails sent trough this alias and the full @mydomain.com, the emails received by the system fall into the junk Postini box, like a threat or something, even not falling in the spam box of the user.

    The question is: How JotForm send e-mails? How is the authentication? Because i believe the JotForm system sends anonymous e-mails, that is, it does not log the account from which you are using this alias, so it may be that... Postini are conflicting IP SMTP servers which the alias domain, and checking that they are different from the domain.

    Any clues how I can resolve this issue?

    I'm going crazy because I worked for weeks developing forms to the company and now that all is ready, we are not getting e-mails. I'm desperate, please someone help me! haha

    I'm just a trainee, i will be fired =(


    It would be very much useful! Thanks!

  • Profile Image

    Answered by fxr on January 26, 2012 at 12:18 PM

    Hello,

    Change the Sender Emai of your notification emails to noreply@jotform.com or whitelist our mail servers on your email host. 

    Doing either of those should help.

     

    Our email server ips : 174.34.57.214, 174.34.57.216, 174.34.57.218, 174.34.57.219, 208.117.50.251

     

    Let me know which option you decide to take, and how you get on with it.

     

    Thanks. 

  • Profile Image

    Answered by gbrchagas on January 27, 2012 at 09:52 AM

    Hello!

    I use a hide box on the form to type my sender address "noreply@mydomain.com" and i select this box after (remetente) at the list, however i decide to look better in "My Settings" of Postini Service and found where do i need to change and insert the address "norply@mydomain.com" and worked fine to me!!

    I followed this few steps...

    Anyway, thanks for the help! =)

    I hope this can help someone in the future.