What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Incomplete Payments

    Asked by SportsForm on November 21, 2015 at 10:18 AM

    I have followed the instructions for enabling the IPN on the PayPal side (https://www.jotform.com/ipns/paypal.php), but submissions are still showing as incomplete payments in Jotform.  No history is showing on the PayPal side.  Customer's PayPal shows "Unclaimed".

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    JotForm Support

    Answered by Kevin_G on November 21, 2015 at 08:52 PM


    Thank you for contacting us.

    I was unable to load the link you provided https://www.jotform.com/ipns/paypal.php .

    This is the correct guide to enable IPN for PayPal :


    Follow that guide and let us know if it works.