PayPal Incomplete Payments

I have followed the instructions for enabling the IPN on the PayPal side (https://www.jotform.com/ipns/paypal.php), but submissions are still showing as incomplete payments in Jotform.  No history is showing on the PayPal side.  Customer's PayPal shows "Unclaimed".

Hi,

Thank you for contacting us.

I was unable to load the link you provided https://www.jotform.com/ipns/paypal.php .

This is the correct guide to enable IPN for PayPal :

http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

Follow that guide and let us know if it works.

Thanks.