What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to download the attachment

    Asked by selenakitt on November 21, 2015 at 03:51 PM

    We've made no changes to our form but all of a sudden, we can't access attachments. This is the message we're now getting:


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    Page URL:

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    Answered by mjkagan on November 21, 2015 at 04:49 PM

    I"m having the same problem right now too

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    Answered by SamCDM on November 21, 2015 at 05:00 PM

     I am also having this issue.

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    JotForm Support

    Answered by EltonCris on November 22, 2015 at 06:38 AM

    Our sincere apologies. There was a recent update that has caused this problem but it should work fine by now.

    @selenakitt I've tried downloading the attachments from your 3 recent submissions and they are now working. Kindly check it again.

    If you are still experiencing this problem, make sure to let us know.

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    Answered by selenakitt on November 22, 2015 at 05:06 PM

    Yaasss! Thank you muchly!

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    JotForm Support

    Answered by jonathan on November 22, 2015 at 06:19 PM

    Thank you for the confirmation. 

    Feel free to contact us again anytime should you need our assistance.