Unable to download the attachment

  • selenakitt
    Asked on November 21, 2015 at 3:51 PM

    We've made no changes to our form but all of a sudden, we can't access attachments. This is the message we're now getting:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>D83C19EAC79C8FB8</RequestId>
    <HostId>
    BdOkVq5KmCqfvL+igZyS3cEu6aEkJQhP1OwWc9dfLRzCrIh8A1e7h+yZdtMXfE/TLBlF5X1wMJE=
    </HostId>
    </Error>
    Page URL: https://form.jotform.com/52707909896978
  • mjkagan
    Replied on November 21, 2015 at 4:49 PM

    I"m having the same problem right now too

  • SamCDM
    Replied on November 21, 2015 at 5:00 PM

     I am also having this issue.

  • Elton Support Team Lead
    Replied on November 22, 2015 at 6:38 AM

    Our sincere apologies. There was a recent update that has caused this problem but it should work fine by now.

    @selenakitt I've tried downloading the attachments from your 3 recent submissions and they are now working. Kindly check it again.

    If you are still experiencing this problem, make sure to let us know.

  • selenakitt
    Replied on November 22, 2015 at 5:06 PM

    Yaasss! Thank you muchly!

  • jonathan
    Replied on November 22, 2015 at 6:19 PM

    Thank you for the confirmation. 

    Feel free to contact us again anytime should you need our assistance.

    Regards