Unable to download the attachment

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    Asked on November 21, 2015 at 03:51 PM

    We've made no changes to our form but all of a sudden, we can't access attachments. This is the message we're now getting:


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
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    Answered on November 21, 2015 at 04:49 PM

    I"m having the same problem right now too

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    Answered on November 21, 2015 at 05:00 PM

     I am also having this issue.

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    Answered on November 22, 2015 at 06:38 AM

    Our sincere apologies. There was a recent update that has caused this problem but it should work fine by now.

    @selenakitt I've tried downloading the attachments from your 3 recent submissions and they are now working. Kindly check it again.

    If you are still experiencing this problem, make sure to let us know.

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    Answered on November 22, 2015 at 05:06 PM

    Yaasss! Thank you muchly!

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    Answered on November 22, 2015 at 06:19 PM

    Thank you for the confirmation. 

    Feel free to contact us again anytime should you need our assistance.