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    Message "Image can not be loaded" in the Cool Caption widget

    Asked by rforneb on November 21, 2015 at 04:12 PM


    The Cool Caption widget in my form displays "Image can not be loaded". I uninstalled the add, I have kept the form, and I reinstalled the widget. The JPG (or PNG) image is not loaded/displayed in Microsoft Internet Explorer, Microsoft Edge, Google Chrome and Mozilla Firefox.

    How I can fix it?

    Thank you!




    Page URL:

  • Profile Image

    Answered by Sammy on November 22, 2015 at 04:54 AM

    The reason this is happening is because the image is being loaded of an HTTP URL and the form is on the HTTP URL normally resources on HTTP are forbidden from loading in an HTTPS environment due to security reasons.

    I would suggest uploading the image to your JotForm account and adding the image link to your cool caption.

    You can use this link to upload the image after that copy the URL to your widget and change the HTTP to HTTPS.

    Alternatively you can use this version I uploaded


  • Profile Image

    Answered by rforneb on November 22, 2015 at 06:05 AM


    The solution works perfectly and has been very clear and precise in his instructions.

    Sammy, thank you so much for your speedy reply.



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    JotForm Support

    Answered by Jan on November 22, 2015 at 11:11 AM

    Glad to hear that your issue is now resolved. On behalf of Sammy, you're welcome. Thank you for the compliments as well. Let us know if you need any help. Thank you.