What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Payment remains in "Please Wait" mode

    Asked by bdoodle on November 22, 2015 at 10:46 AM

    Hello,

    I see that several people have had this problem, but no one ever pinpointed a problem.  Well, maybe you can help me.  I had this working at one point, but it no longer does. 

    My PayPal payment form is:

    http://www.jotform.com//?formID=53253981193965

    and my test order form is:

    http://www.jotform.com//?formID=53184737463967

     

    Page URL:
    http://www.madsails.com/Order_FS_sailsTest.html 

    please wait remains in payment form JotForm order form problem
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 22, 2015 at 11:33 AM

    I tried to test your form, basically it wont submit since you have set fields to be read-only, and required also, but there is not value output to them:

    The conditions you have created does not output any values to the fields:

    Please check this guides: 

    http://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    http://www.jotform.com/help/259-How-to-perform-calculation-in-the-form

    http://www.jotform.com/help/268-How-to-Insert-Text-or-Mathematical-Calculation-into-a-field-using-a-Condition

    I see you have also enabled the SandBox mode, please disable:

    Let us know if you need more help.

     

  • Profile Image

    Answered by bdoodle on November 22, 2015 at 12:03 PM

    Hello,

       I fill the fields via URL parameters when the PayPal payment form is invoked via the Thank You Page of the order form (http://www.jotform.com//?formID=53184737463967).  The fields are filled properly before I hit the Pay button.

    I am in test mode so I'm using Sandbox Mode.  My PayPal payments are not yet live on my website. 

    Please take another look.

    Thanks.

  • Profile Image

    Answered by bdoodle on November 22, 2015 at 12:37 PM

    Hello,

       I changed the Order Total to be not required, and now the PayPal interface works.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by BDAVID on November 22, 2015 at 01:40 PM

    You are more than welcome, if you need anything else please open a new thread, we will be glad to assist you.