What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I setup the form so that when I receive a notification and hit Reply , it Replies to the person who filled out the form?

    Asked by mwheavner on November 22, 2015 at 07:00 PM

    How do I setup the form so that when I receive a notification and hit Reply , it Replies to the person who filled out the form? As it is now, when I replies to noreply@jotform.com and not the person who filled out the form...

     

    Thank you so much for the service!

     

    -Michael Heavner

    Page URL:
    http://cctlegacy.org/Contact-Us/contact-us.html

    reply to user how to setup reply from email reply-to email
  • Profile Image
    JotForm Support

    Answered by abajan on November 22, 2015 at 08:51 PM

    Thanks for asking, Michael. You need to set the Reply-to Email to the field where the user would enter their email address:

    For details, please see our guide on setting up email notification.

    Should you need further assistance with anything JotForm related, we'd be happy to provide it.

    Cheers

  • Profile Image

    Answered by mwheavner on November 22, 2015 at 09:45 PM
    Dear Abajan, thank you so much!! I'm just not getting it:( I've tried
    everything.. and for sure looked at the video.. Thank you so much for your help
    Sir!

    Michael

    How do I setup the form so that when I receive a notification in my email
    box and hit Reply , it Replies to the person who filled out the form? As it
    is now, when I replies to _noreply@jotform.com_
    (mailto:noreply@jotform.com) and not the person who filled out the form...






    ...
  • Profile Image
    JotForm Support

    Answered by abajan on November 22, 2015 at 11:21 PM

    Hi again,

    I'm not sure if you've already tried the following:

    1. Load the form into the form builder, click the Emails button and then Notifier 1:


    2.
    Click the Setup and Recipient Settings button:


    3.
    Select E-mail in the Reply-to Email dropdown:


    4.
    Click the Finish button seen in the above screenshot

    5. Save the form

    If you've already done all of this and it still hasn't worked, please inform us and we'll see how best we can fix the problem.

    Thanks

     

  • Profile Image

    Answered by mwheavner on November 22, 2015 at 11:45 PM
    Thank you so much for your help! I'm sure I've done the steps you have
    given me. The following pictures is the notifications I receive.. Then when I
    hit reply.. The "send to" is back to guys and not the person who filled
    out the form... MANY THANKS again:) - Michael


    ...
  • Profile Image
    JotForm Support

    Answered by mert on November 23, 2015 at 02:35 AM

    Hi Michael,

    Firstly, on behalf of my colleague, you are most welcome. I also checked your "Notification"'s settings for your 2 forms and they seem correct. You can also test your notification email by clicking "Test Email" button in the "Compose Email".

     

    For further assistance, please let us know.

    Thanks.

  • Profile Image

    Answered by mwheavner on November 23, 2015 at 02:45 AM
    Thank you so much!!


    ...