What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why have you disabled my form?

    Asked by Lynxource on November 23, 2015 at 01:59 AM


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    JotForm Support

    Answered by Charlie on November 23, 2015 at 02:58 AM

    I've checked your form and a lot of your forms are asking for sensitive information like credit card details and SSN. Here's an example of it:


    Please read our "Terms of use" page, especially the "Phishing" section. The forms violated our terms which resulted to your account being suspended. We can reactivate your account, but we will need to delete the fields that has violations on it, you will then need to agree that you will not create similar forms, it will only lead to your account being suspended.

    If you are collecting payments, it is a must to use the payment integrations that we have. You need to setup an order form in this case, here's a guide that you can follow: http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    You can also set the payment integration to "Authorization Only" if you do not wish to automatically charge your customers. Here's a guide: http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 


    We'll wait for your response.